Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Shengyang He

Waterloo,Ontario

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

10
10
years of professional experience

Work History

Manager

Royal Bull Mint
TILLSONBURG, ON
04.2022 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Boosted sales performance by developing and implementing effective trade strategies.
  • Managed key accounts for increased customer satisfaction and loyalty.
  • Improved product usability by conducting user research and implementing design changes based on feedback.
  • Streamlined the design process for better efficiency by creating reusable style guides and UI components.

Business Development Manager

O2 Industries Inc.
Kitchener, ON
01.2020 - 12.2021
  • Facilitate organizational transformation, direct branding strategies, and develop business intelligence resources
  • Oversee logistics, optimize processes, and coordinate with key stakeholders
  • Provide detailed analysis to project managers, clients, and marketing team members
  • Analyze data, identify trends, and prepare forecasts
  • Train new employees on safety and company guidelines
  • Acquired 15 major B2B customers by formalizing sales process and seizing new business opportunities
  • Boosted sales by leading sales team through performance measurement and goal setting
  • Generated $5M in revenue by forming key industry and government relationships to expand market share and drive sales
  • Directed marketing team to launch WeChat Store in four months.

General Manager/Supervisor

Merit Manufacturing Inc.
Breslau, ON
01.2016 - 01.2019
  • Managed manufacturing, inventory control, safety, and process implementation
  • Coordinated with administrative and technical staff to resolve production and processing issues
  • Drove business development and strategy
  • Established minimum standards and provided technical guidance and support for design, installation, maintenance, and operation of equipment
  • Monitored timelines, performance, and cost efficiency
  • Developed key measurement reports including service levels and attainments
  • Assisted operators with completion, inspection, and transportation of products
  • Reduced downtime 70% and maximized revenue through quality control and inventory management
  • Boosted productivity 15% by monitoring equipment and improving processes through customer feedback
  • Achieved 97% quality assurance by monitoring manufacturing variances and enforcing organization standards
  • Cut costs 10% by streamlining operations and sourcing cheaper materials
  • Generated $3.5M in revenue annually by focusing on business development and sales growth.

2D/3D PROGRAM DESIGNER

Merit Manufacturing Inc.
Breslau, Ontario
06.2014 - 06.2015
  • Conducted usability tests on existing products and prototypes to identify areas for improvement in user experience or design.
  • Collaborated with cross-functional teams including product owners, developers, marketers, copywriters, and stakeholders throughout the entire product cycle.
  • Assisted in developing marketing strategies for new products based on customer needs analysis.
  • Read scripts and consulted with directors and other production staff to create and plan designs.
  • Sketched drawings and wrote specifications to meet client requirements.
  • Optimized assigned designs according to customer specifications.
  • Analyzed customer feedbacks to identify areas of improvement within existing designs.

Education

Bachelor of Arts in Economics -

University of Waterloo
Waterloo, ON
05-2014

Skills

  • Business Administration
  • Financial Management
  • Marketing
  • Contract Management
  • Business Development
  • Strategic Planning
  • Operations Management
  • Performance Management
  • Schedule Preparation
  • Negotiation
  • Customer Relationship Management (CRM)
  • Brand Management
  • Performance Evaluations
  • Staff Management
  • Lead Generation
  • Salesforce Management
  • Budget Control
  • Time Management
  • Data Analysis
  • Organizational Skills
  • Decision Making

Affiliations

  • basketball
  • shoe collecting

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Manager

Royal Bull Mint
04.2022 - Current

Business Development Manager

O2 Industries Inc.
01.2020 - 12.2021

General Manager/Supervisor

Merit Manufacturing Inc.
01.2016 - 01.2019

2D/3D PROGRAM DESIGNER

Merit Manufacturing Inc.
06.2014 - 06.2015

Bachelor of Arts in Economics -

University of Waterloo

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