Shengnan(Riley） Li
Toronto,ON
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Administrative Assistant- Medical
Guke Clinic
09.2022 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained client medical history, medication information, symptoms, and allergies.
Sanitized, restocked, and organized exam rooms and medical equipment. - Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Maintain prescription records and inventories of medications and pharmaceutical products
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Clean and maintain equipment
- Conducted patient intake interviews, recording and documenting relevant information.
Administrative Assistant-Medical
Osteo Tuina
12.2021 - 08.2022
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Acupuncture Student Clinic
Georgian College
09.2019 - 09.2021
- Diagnosed and treated patients using principles of TCM.
- Conducted patient assessments and implemented techniques to balance and harmonize mind, body and spirit.
- Counseled patients on beneficial lifestyle changes to complement acupuncture treatments.
- Provided clients with individualized courses of acupuncture treatment.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Education
Acupuncture
Georgian College
Barrie, ON09.2021
Skills
Clinical education
Clinical Support
Clinical inventory control
Proficiency in medical management systems
Medical billing experience
Acupuncture expertise
Flexibility
Team player
Dependability
Proficient in driving
Timeline
Administrative Assistant- Medical
Guke Clinic
09.2022 - Current
Administrative Assistant-Medical
Osteo Tuina
12.2021 - 08.2022
Acupuncture Student Clinic
Georgian College
09.2019 - 09.2021
Acupuncture
Georgian College
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