Sheng N Xiong
Santa Ana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Executive Administrative Assistant
Sentinel Offender Services
06.2018 - Current
- Assisted in scheduling meetings and managing calendars for senior executives.
- Maintained organized filing systems to ensure easy access to documents and information.
- Coordinated travel arrangements, including bookings and itineraries for team members.
- Prepared meeting agendas and took detailed minutes for distribution to stakeholders.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Retail Associate
Old Navy
01.2002 - 01.2004
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Collaborated with team members to maintain store cleanliness and adherence to visual merchandising standards.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Retail Associate
Macy's, Junior's Department
01.2001 - 01.2002
- Maintained clean sales floor and straightened and faced merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Human Resources
DeVry University
Naperville, IL04-2020
Skills
- Customer Service-oriented
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
Timeline
Executive Administrative Assistant
Sentinel Offender Services
06.2018 - Current
Retail Associate
Old Navy
01.2002 - 01.2004
Retail Associate
Macy's, Junior's Department
01.2001 - 01.2002
Bachelor of Science - Human Resources
DeVry University
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