Sheng Zhu
Winnipeg,MB
Summary
Proficient IT support thrives setting up, troubleshooting and maintaining stations and supporting pivotal process improvements to all aspects of hardware, software, networking and operating systems. Well-versed skills in up-to-date business practices, IT standards and financial industry regulations. Possesses in-depth knowledge of advanced diagnostic and troubleshooting techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Communication Technology Specialis
Gescan
Winnipeg, MB
02.2022 - Current
- Enhanced 80% sales of ICT (Information Communications Technology) products to Electrical Contractors.
- Own sales and specification responsibility for over 40 of large Tech, Data Centre, Healthcare, Education accounts, ICT integrators and installers.
- Developed knowledge of products and services related ICT, Audio Visual, Security, Access Control, Structured Cabling, Cable Pathways & Supports, Racks and Enterprise Physical Network Infrastructure,
- Support and develop project specifications and construction documents with ICT and Electrical consultants.
- Travel to 5 of Gescan Warehouse locations, train and support branch and 37 employees, also hosted 6 training events for customers
- Complete site assessments and prepare related follow up quotes, scopes of work, and product specifications for Data & Communications portion of project
IT Administrator
Giant Panda Technology
Winnipeg, Manitoba
04.2019 - Current
- Provide technical assistance and support for incoming requests and issues, including servers, workstations, storage, firewalls, switches, applications & overall connectivity works
- Troubleshoot for management, configuration, and reliable operation of computer systems, network equipment, virtual servers, web servers, email servers, VoIP system and integrate automation processes required
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Lead desktop and helpdesk support efforts troubleshoot all desktop applications, workstations, and related equipment problems are resolved in timely manner with limited disruptions
Online Banking Advisor
Royal Bank of Canada
Winnipeg, MB
03.2017 - 02.2022
- Preformed 60 - 80 engagement per day with clients in IT of advice and in community, troubleshooting Online banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Maintaining and administer IT security policies when handling support requests
- Manage tickets, calls to resolve daily technical requests over 15 tickets per day
- Proactively take ownership of resolving and preventing client Online banking and Mobile Banking problems over 80%
- Increased relationships by 25% with partners to make most of business opportunities and referrals
Store Manager / IT Manager
SpeedMobile Corp
Winnipeg, Manitoba
05.2012 - 03.2017
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support to around 20 cases per day
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 50%.
- Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications.
- Troubleshot all kind of issues and resolved problems accurately and efficiently.
- Developed, implemented and monitored programs to increased customer satisfaction by 60% and manage on-site customer service representatives .
- Provided 95% of product and leadership support to representatives and clients.
Education
Associate of Science - Network Technology
Red River Collage
Winnipeg04.2014
Bachelor of Science - Bachelor of Engineering (B.Eng.) - Transferred To R
University of Manitoba
Winnipeg, MBSkills
- Helpdesk Support (windows/mac/linux etc)
- Hardware Repairs and maintenance
- Software Development & Debugging
- Networking troubleshooting
- Technical Assistance In Person & Remotely
- Low voltage Cabling / Wiring
- BGA & Chip Level Repairing
- Programming with Java, C#, Python, JS
- Infrastructure development
- Budget administration
- Root Cause Identification
- Troubleshooting Skills
- Strong Problem Solving
- Exceptional Communication Skills
- Flexible & Adaptable
Accomplishments
- Assistant of designing and support for MPI data center relocation (Structure cabling and server rack portion)
- Revised Waverly West School data room construction. (server rack portion)
- Audited Manitoba Hydro data center additional cooling system project
- Developed & Built kiosk screen with personalized information represent information uses in retail store, restaurants and hotel.(C#)
- Built, customized and tweaked Windows 11 for especial uses (VB, CMD, Powershell)
- Built & maintain hardware to use as NAS server (Linux & JS)
- Built & maintain VOIP system and Virtual phone system (Linux & Php))
- Development AI to answer call and chat bot, integrated with Google assistant & Facebook (python)
- Home automation implementers, with factor of time, weather, move deletion, humanity, temperature, sound, video and all different kind of sensors (Linux, Python)
- Develop system for online shopping automation, biding, price hunting and information collection(Python, VBS)
- Built and maintain 13 websites by using, html, html5, asp, php, css, python, etc.
- Modified cars on infotainment system, entertainment system, remote system and lighting system (Soldering)
Certification
- Google IT Support Professional Certificate
- CompTIA A +
- CompTIA Server +
- CompTIA Linux +
Timeline
Information Communication Technology Specialis
Gescan
02.2022 - Current
IT Administrator
Giant Panda Technology
04.2019 - Current
Online Banking Advisor
Royal Bank of Canada
03.2017 - 02.2022
Store Manager / IT Manager
SpeedMobile Corp
05.2012 - 03.2017
Associate of Science - Network Technology
Red River Collage
Bachelor of Science - Bachelor of Engineering (B.Eng.) - Transferred To R
University of Manitoba
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