Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenese Case

CALGARY,Alberta

Summary

Organized and dependable candidate who is successful at managing multiple tasks given with a positive attitude and eagerness to learn. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Office Manager

1908854 Alberta Ltd/ Wr Transport
02.2020 - Current
  • Greet office visitors, answer and direct phone calls, field inquiries from sales representatives, and maintain office efficiency by arranging repairs
  • Prepare and send invoices, maintain client databases, track accounts, and assist with copying and distributing production orders and other internal documents
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
  • Transferred and directed phone calls, guests, and mail to correct staff members.

Personal Trainer

Project Me Ltd
04.2018 - 08.2024
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Developed healthy eating meal plans for clients to provide holistic approach.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Set up and broke down equipment before and after classes.

Server

Delta Marriott
01.2015 - 11.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Greet customers, and maintain a friendly demeanor throughout their experience.
  • Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
  • Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
  • Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
  • Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
  • Respond quickly to issues customers have, getting management involved if necessary.
  • Be able to stand on their feet for hours at a time and lift up to 25 pounds of weight.
  • Be willing to work flexible hours that may include weekends and holidays.

Education

Certificate - Nutrition, Health And Sport

Precision Nutrition
Toronto, ON
08.2023

Graduate Certificate - Personal Trainer

Canfitpro
Toronto Onatrio
01.2018

Skills

  • Customer Service
  • Administrative Support
  • Expense Reporting
  • Compliance Monitoring
  • Office Management
  • Billing
  • Data Entry
  • Travel Coordination
  • Organizational Skills
  • Payroll and Budgeting
  • Scheduling and Calendar Management
  • Customer Relations
  • Technical Support

Timeline

Office Manager

1908854 Alberta Ltd/ Wr Transport
02.2020 - Current

Personal Trainer

Project Me Ltd
04.2018 - 08.2024

Server

Delta Marriott
01.2015 - 11.2018

Certificate - Nutrition, Health And Sport

Precision Nutrition

Graduate Certificate - Personal Trainer

Canfitpro

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Shenese Case