Summary

Overview

Work History

Education

Skills

Languages

Timeline

SHENELLE MCCRAE

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

years of professional experience

Work History

Customer Service and Sales Representative

Bill Gosling Outsourcing

London, ON

01.2024 - Current

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Retained excellent client satisfaction ratings through outstanding service delivery.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Document Preparer

Polar Imaging Inc.

London, ON

11.2023 - 01.2024

Increased client satisfaction with prompt document preparation and delivery.
Reduced errors in documents by implementing strict quality control measures during the review process.
Expedited the preparation process by utilizing advanced software tools, resulting in higher productivity levels.

Housekeeping Room Attendant

Wyndham Hotel & Resorts

Virginia Beach

05.2021 - 09.2022

Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Customer Service Agent

Sutherland Global Services

Kingston, Jamaica

03.2019 - 05.2020

Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Utilized strong problem-solving skills to quickly identify and address customer issues.
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.

Office Clerk

Jamaica National Small Business Loans

Clarendon, Jamaica

06.2018 - 09.2018

Provided clerical support to company employees by copying, faxing, and filing documents.
Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.