Shenalyn Antonio
Neepawa,MB
Summary
Proven track record in enhancing customer experiences and streamlining clerical processes at Rivera’s Auto Repair Shop. Expert in customer relations and data entry, adept at building rapport and efficiently managing tasks. Achieved significant improvements in client satisfaction and operational efficiency, showcasing goal-oriented and proactive problem-solving skills.
Overview
9
9
years of professional experience
Work History
Receptionist Clerk
Rivera’s Auto Repair Shop
Philippines
05.2023 - 12.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Lady
Kitty Accessories
01.2015 - 04.2016
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Provided pricing information to customers regarding specific products.
Education
Vocational - Electrical Installation And Maintenance
TESDA
Philippines 10.2021
Bachelor Of Science - Fisheries And Aquaculture Technology
Romblon State University
Philippines 03.2017
Skills
- Building rapport
- Goal-Oriented
- Customer Relations
- Customer Needs Assessment
- Scheduling appointments
- Data Entry
- Greeting and Seating Clients
Languages
English
Full Professional
Timeline
Receptionist Clerk
Rivera’s Auto Repair Shop
05.2023 - 12.2023
Sales Lady
Kitty Accessories
01.2015 - 04.2016
Vocational - Electrical Installation And Maintenance
TESDA
Bachelor Of Science - Fisheries And Aquaculture Technology
Romblon State University