Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
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Shenai Hernandez

Shenai Hernandez

Los Angeles

Summary

Dedicated and resourceful administrative professional with 10+ years of experience providing organizational support, client services, and technology training. Skilled in coordinating schedules, managing records, and streamlining office operations. Recognized for delivering empathetic, client-centered service while maintaining accuracy, efficiency, and professionalism in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistive Technology Specialist

Braille Institute of America
01.2020 - Current
  • Conduct one-on-one and group trainings, tailoring content to individual learning needs.
  • Develop customized curricula, integrating assistive technology to improve accessibility.
  • Coordinate department schedules, equipment requests, and vendor communications.
  • Collaborate with IT teams to resolve technical issues and support instructional goals.
  • Deliver high-quality service while maintaining confidentiality and accuracy in records.

Coordinator's Assistant

Braille Institute of America
01.2018 - 12.2020
  • Collaborated with cross-functional teams for project coordination, resulting in streamlined processes and improved productivity.
  • Maintained a well-organized filing system for easy document retrieval, reducing time spent searching for important information.
  • Streamlined communication processes by organizing and maintaining a detailed database of tasks, deadlines, and updates.
  • Contributed to team-building efforts by fostering positive relationships among colleagues.
  • Enhanced customer satisfaction by promptly addressing inquiries, resolving issues, and providing accurate information.

Administrative Assistant

Braille Institute of America
01.2013 - 12.2018
  • Managed client case files and ensured proper documentation across departments.
  • Scheduled appointments, meetings, and classes to support program operations.
  • Coordinated communications between service providers, staff, and clients.
  • Prioritized competing tasks in a high-volume environment while meeting deadlines.
  • Provided front-line customer service, addressing inquiries with professionalism.

Retail & Hospitality (Part-Time)

Various Locations
01.2005 - 01.2012
  • Delivered excellent customer service in high-traffic environments.
  • Strengthened multitasking, teamwork, and communication skills.
  • Consistently recognized for reliability and positive client interactions.

Education

Counseling Psychology

Los Angeles City College

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Pasadena City College
Pasadena, CA

Assistive Technology And Disability Study

CATT
Los Angeles, CA

Skills

  • Administrative Support & Office Coordination
  • Scheduling & Calendar Management
  • Client Intake & Records Management
  • Microsoft Office Suite & Google Workspace
  • Customer Service & Conflict Resolution
  • Event Planning & Class Scheduling
  • Bilingual Communication (English/Spanish)
  • Public Speaking & Training

Certification

  • Software: JAWS, ZoomText, MacOS, Google Workspace, Microsoft Office Suite
  • Bilingual (English/Spanish)
  • Valid CA Driver’s License

Languages

Spanish
Native or Bilingual

Software

Jaws

Zoomtext

Microsoft Programs

Canvas

Timeline

Assistive Technology Specialist

Braille Institute of America
01.2020 - Current

Coordinator's Assistant

Braille Institute of America
01.2018 - 12.2020

Administrative Assistant

Braille Institute of America
01.2013 - 12.2018

Retail & Hospitality (Part-Time)

Various Locations
01.2005 - 01.2012

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Pasadena City College

Counseling Psychology

Los Angeles City College

Assistive Technology And Disability Study

CATT

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Shenai Hernandez