Shemeke Watts
Stockton,CA
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
San Joaquin General Hoapital
10.2025 - Current
- Assisted patients with daily living activities to enhance comfort and promote independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient areas, ensuring compliance with health standards.
- Collaborated with healthcare team to develop individualized care plans tailored to patient needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisting more than 20 patients per shift
Certified Nursing Assistant
Fulton Gardens Post Acute
03.2025 - 12.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Patient Access Representative
Adventist Health Lodi Memorial
12.2023 - 01.2025
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Records Clerk
Community Medical Centers
11.2021 - 02.2023
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Sorted and distributed incoming and outgoing medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Medical Records Clerk
Axis Community Health
03.2019 - 05.2021
- Prepared patient charts,admissions, and consent forms accurately using HIPPA
- Data entry
- Creating invoices
- Answering phones and sending/ receiving emails
- Making outbound calls to patients and physicians
- Prepared reports for state auditing of medical charts
- Indexing incoming electronic faxes using Rightfax
- Scanned and indexed medical reports and documents using epic
Insurance Agent
Covered California
09.2018 - 03.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Investigated and processed claims swiftly to keep customers satisfied.
- Educated clients on insurance policies and procedures.
- Negotiated contracts and terms of sale with potential customers.
- Conducted annual reviews of existing policies to update information.
Education
High School Diploma -
San Joaquin County Office of Education ROP/C
Basic Life Support
American Heart Association
Certified Nursing Assistant
San Joaquin Delta College
03-2025
Skills
- Work Well Independently
- Staff Training
- Medical Terminology Understanding
- HIPAA Compliance
- Customer Service
- Reliable team player
- Direct patient care
- Collecting vital signs
- Patient Registration
- Calm and Effective Under pressure
- Urinary catheter care
- Transfer techniques
Timeline
Certified Nursing Assistant
San Joaquin General Hoapital
10.2025 - Current
Certified Nursing Assistant
Fulton Gardens Post Acute
03.2025 - 12.2025
Patient Access Representative
Adventist Health Lodi Memorial
12.2023 - 01.2025
Medical Records Clerk
Community Medical Centers
11.2021 - 02.2023
Medical Records Clerk
Axis Community Health
03.2019 - 05.2021
Insurance Agent
Covered California
09.2018 - 03.2019
Certified Nursing Assistant
San Joaquin Delta College
High School Diploma -
San Joaquin County Office of Education ROP/C
Basic Life Support
American Heart Association