Shemar Jordan

• Performed office duties such as creating and formatting documents, filing, and answering phone/email inquiries
• Load/unload election supplies and equipment such as paper products, cardboard, boxes, furniture, etc
• Assembled supplies, equipment, and furniture
• Performed administrative duties such as responding to inquiries (in person, over the phone, or via email), photocopying/faxing, sorting, collating, opening mail, etc
• Worked effectively with minimal supervision both independently and as part of a team
• Assisted with indexing, searching, retrieving, and filing records
• Handled information of a confidential/sensitive nature
• Collected analytics and reports for large data sets
• Delivered messages and ran errands.

• Provided support via Zendesk, Zoom, Meet, Aircall, and Slack
• Liaise/follow up with customers/clients as required to gather information, or communicate status, and/or issue
• Utilization of MS Office suite and Google software suite
• Created and scheduled deliveries for customers
• Provided immediate first-call resolution to clients to resolve complaints and escalations
• Responded to emergencies involving clients by assessing the situation, presenting and implementing solutions
• Ensured our drivers, warehouse, and operations team are equipped with all the necessary information to start and complete their day
• Provide administrative assistance to various teams both internally and externally
• Provide support/train the tier 1 support team
• Collate information and review data as required to support routine administrative processes or responds to customer/client inquiries

• Performed deliveries and Pickups

• Pad, wrap, move and pack boxes and furniture

• Assisted with loading and unloading items

• Provided exceptional customer service during interactions with customers

• Conducted safety checks to ensure our trucks and equipment are safe for daily use

• Documented daily operations activities in database.
• Reviewed and addressed key customer relations issues.
• Monitored and managed production schedules to meet customer deadlines.

• Lead the Finance and Operations team
• Accountable for n $18 million budget
• Performed calculations and prepare and interpret statistics
• Worked with the Finance team to revise and finalize payroll
• Worked with the Operations and Communications team to create the organization’s first pandemic/virtual operations plan
• Approved payroll/Timesheets
• Interviewed/hired over 100 staff members for various roles
• Was a key member of the mediation committee
• Created meeting agendas and captured minutes from the meeting
• Participated on internal/external committees e.g. the Health and Safety Committee
• Organized team meetings to keep staff members up-to-date with organizational changes.
• Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
• Prepared financial analysis for contract negotiations and product investment decisions.
• Established and monitored KPIs to optimize company performance.

• Coached and mentored new employees on company policies and procedures.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
• worked independently in a dynamic, complex environment and organize time and workload effectively
• Assisted with new employee training and conducted performance reviews to track overall progress.
• Reported customer and employee accidents, injuries, and concerns for supervisor review.
• Oversaw daily financial transactions and managed cash flow to support profitability.
• Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
• Managed company orders, expenditures and sales to meet budget and revenue targets.
• Communicated with clients to address questions, concerns, and needs and provide quality customer service.
• Monitored sales performance to identify potential areas for improvement.
• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Assisted the Store Standards team with collecting shopping carts and customer carry-outs
• Helped the offloading team with unloading the trucks
• Performed cashier duties when needed
• Stocked merchandise to seasonal needs
• Performed various maintenance tasks which included cleaning the washroom, mopping spills, and clearing the garbage
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Remained open to feedback from supervisor and peers to build and improve skills set.