Summary
Overview
Work History
Education
Skills
Timeline
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Shemar Alexander-Douglas

Toronto

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Autoloans.ca
05.2022 - 05.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Made an average of 10 Applications & 150 outbound and inbound calls per day.

HVAC Sales Representative

Ontario Efficiency Standards
03.2016 - 01.2020
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Brought in more than $10,000 in sales in less than 1 month

Key Holder/Mobile Sales Associate

Fido Solutions Inc
07.2014 - 03.2016
  • Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Education

High School Diploma -

Central Technical School
Toronto, ON
07.2014

Skills

  • 8 Years Of Exceptional Customer Service
  • Building Customer Relationships and Loyalty
  • Persuasive Negotiations
  • Converting Leads
  • Qualified Lead Generation
  • Product Promotion

Timeline

Customer Care Representative

Autoloans.ca
05.2022 - 05.2023

HVAC Sales Representative

Ontario Efficiency Standards
03.2016 - 01.2020

Key Holder/Mobile Sales Associate

Fido Solutions Inc
07.2014 - 03.2016

High School Diploma -

Central Technical School

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Shemar Alexander-Douglas