Shelton Harris
Oakland,CA
Summary
Experienced with diagnosing and resolving sophisticated issues. Utilizes excellent problem-solving abilities to ensure client satisfaction and system efficiency. Reliable team player with ability to adapt to changing demands and priorities. Skilled in problem-solving and effective communication. Motivated to learn, grow and excel in any work environment.
Overview
8
8
years of professional experience
Work History
Technical Service Representative
CTS Cement Manufacturing Corporation
09.2021 - Current
- Created and implemented strategic sales plans in an assigned territory, spanning over 20 Home Depot's amongst the Oakland Bay Area/North Bay region.
- Provided product knowledge training to associates and customers of Home Depot, enhancing their usage experience.
- Developed technical live demonstrations on job sites and Home Depot to effectively communicate product benefits and features.
- Trained junior sales representatives on detailed aspects of products and effective sales techniques.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
Order Fulfillment Associate
Home Depot
03.2021 - 09.2021
- Managed order processing, ensuring accuracy and timeliness in fulfillment operations; averaging 12-15 orders per shift.
- Oversaw inventory control, reducing discrepancies through systematic scannings and organization.
- Trained new associates on operational procedures and safety protocols to enhance team efficiency.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Intern
Brown Youth Academy
06.2018 - 07.2018
- Educated a group of 150 middle school students from both Northern and Southern California about their future opportunities at University of California, Merced.
- Worked intensive 14-hour days, with a goal of inspiring students to begin planning and researching higher education.
- Upon completing the program, 75% of students were considering UC Merced as one of their top school choices.
Education
Bachelor of Science - Management And Business Economics, Psychology
University of California, Merced
Merced, CA05-2020
High School Diploma -
McClymonds High School
West Oakland, CA06-2016
Skills
- Sales
- Communication
- Project organization
- Operational improvement
- Strategic Planning
- Team management
- Relationship development
- Heavy equipment operation
- Safety Protocols
Timeline
Technical Service Representative
CTS Cement Manufacturing Corporation
09.2021 - Current
Order Fulfillment Associate
Home Depot
03.2021 - 09.2021
Intern
Brown Youth Academy
06.2018 - 07.2018
Bachelor of Science - Management And Business Economics, Psychology
University of California, Merced
High School Diploma -
McClymonds High School