Shelonte Benard
Property Manager
Moreno Valley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Caterer (part Time Personal Vegan Chef)
Self Employed Services
Los Angeles, California
01.2019 - 01.2022
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Leasing Manager
Davlyn Investments
Riverside, CA
11.2012 - 01.2015
- Toured and managed a 552 unit property
- Contacted prospects and collected information
- Maintained office organization which includes filing, answering phones, and various office duties
- Managed on-site recreational program
- Responsible for training new hires on daily duties
- Delegation of responsibilities to leasing staff
- Assist residents with personal ledger accounts
- Lead Marketing Director
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Assistant Manager
COVENANT MANAGEMENT CORP | FALCON POINT APARTMENT HOMES
Riverside, CA
01.2009 - 01.2010
- Managed all property marketing
- Leased rental homes and collected rent
- Provided excellent customer service to prospects and residents of the community
- Maintained office organization which included filing, answering phones, and various office duties
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Temporary Leasing Agent
APT STAFFING
Rancho Cucamonga, California
01.2008 - 01.2009
- Gave apartment tours at various locations
- Contacted prospects and collected information
- Maintained office organization which included filing, answering phones, and various office duties
- Distributed and followed up on tenant renewal notices.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
Leasing Agent
ALLIANCE PROPERTY MANAGEMENT | WATERSTONE APARTMENT HOMES
Corona, New Mexico
01.2006 - 01.2008
- Managed leasing for a 627 unit property and provided customer service to prospects and residents
- Handled rent and resident issues and concerns
- Collaborated on community outreach efforts
- Maintained office organization which included filing, answering phones, and various office duties
- Recruited new residents through website advertising and marketing.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Organized community events to foster a positive living environment and increase resident retention rates.
Customer Service Representative
CINGULAR WIRELESS
Huntsville, AL
01.2003 - 01.2004
- Answered calls from Cingular wireless customers
- Assisted customers with technical issues, billing and all questions regarding Cingular wireless services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA 02.2023 - 05.2024
Skills
Microsoft Office Suite
Roperty Property management computer programs
MRI
YARDI
ESITE
Team leadership
Employee performance evaluations
Problem-solving
Task delegation
Employee scheduling
Operations management
Cost reduction
Accomplishments
3rd place winner of Riverside City College Business pitch competition.
Timeline
Associate of Science - Business Administration
Chaffey College
02.2023 - 05.2024
Caterer (part Time Personal Vegan Chef)
Self Employed Services
01.2019 - 01.2022
Leasing Manager
Davlyn Investments
11.2012 - 01.2015
Assistant Manager
COVENANT MANAGEMENT CORP | FALCON POINT APARTMENT HOMES
01.2009 - 01.2010
Temporary Leasing Agent
APT STAFFING
01.2008 - 01.2009
Leasing Agent
ALLIANCE PROPERTY MANAGEMENT | WATERSTONE APARTMENT HOMES
01.2006 - 01.2008
Customer Service Representative
CINGULAR WIRELESS
01.2003 - 01.2004
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