Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shellyann Moore

Caledon,ON

Summary

Proven technical troubleshooter and goal-oriented professional, with a track record of enhancing customer satisfaction at Transcom Worldwide through expert resolution of complex technical issues. Demonstrates a positive attitude and cash handling accuracy, significantly improving team performance and customer loyalty. Skilled in both technical support and effective communication, consistently achieving and surpassing sales and service targets.


Overview

11
11
years of professional experience

Work History

Technical Support Representative

Transcom Worldwide
05.2022 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Appliance Sales Associate

Best Buy
06.2021 - 02.2022
  • Organized regular sales meetings to discuss team performance, share best practices, and set goals for continued growth.
  • Communicated with contractors to fulfill orders in short periods of time.
  • Set up dynamic appliance displays to highlight product features and provide buyer information.
  • Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.

Shift Leader/Key Holder

SoftMoc
09.2015 - 09.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Customer Service Representative

Customer For Life - Salesforce Consulting And Training
04.2014 - 07.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Maple Highschool
Maple, ON
09-2012

Skills

  • Technical troubleshooting
  • Goal oriented
  • Positive attitude
  • Cash handling accuracy
  • Customer service
  • Critical thinking
  • Active listening

Languages

English
Full Professional

Timeline

Technical Support Representative

Transcom Worldwide
05.2022 - Current

Appliance Sales Associate

Best Buy
06.2021 - 02.2022

Shift Leader/Key Holder

SoftMoc
09.2015 - 09.2018

Customer Service Representative

Customer For Life - Salesforce Consulting And Training
04.2014 - 07.2015

High School Diploma -

Maple Highschool

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Shellyann Moore