Shelly Sullens
Lancaster
Summary
Experienced Customer Service Representative with over 20 years of diverse experience. Expertise in providing exceptional support and cultivating strong client relationships. Skilled in attention to detail, problem-solving, clerical support, and data entry. Committed to enhancing customer satisfaction through dedicated service and effective communication.
Overview
9
9
years of professional experience
Work History
Funeral Assistant
Rice Mortuary
12.2006 - 04.2008
- Greeted and seated funeral guests, ensuring a respectful environment
- Prepared facilities for visitations and services, arranging chairs, flowers, and memorial items
- Processed death certificates and necessary paperwork efficiently
- Handled deceased pickups from homes, hospitals, and morgues
Store Manager
Blockbuster Video
01.2004 - 12.2006
- Managed store operations, boosting customer
- Enhanced staff training, leading to improved service quality
- Managed customer sales and returns, ensuring high satisfaction and efficient transaction processing
- Oversaw shipping and receiving operations, maintaining accurate inventory
- Handled money management tasks, ensuring accurate financial transactions and reporting
Catalog / Credit Supervisor
JCPenny
02.1999 - 01.2004
- Assisted customers by addressing queries related to invoices and statements.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and catalog orders.
Education
AA Degree - Business Management Cert
Yavapai College
Clarkdale, AZ05.2004
Skills
- Verbal and written communication skills
- Flexible schedule and availability
- Problem-Solving
- Attention to Detail
- Teamwork
Timeline
Funeral Assistant
Rice Mortuary
12.2006 - 04.2008
Store Manager
Blockbuster Video
01.2004 - 12.2006
Catalog / Credit Supervisor
JCPenny
02.1999 - 01.2004
AA Degree - Business Management Cert
Yavapai College
Similar Profiles
Te Arai BryersTe Arai Bryers
Front of House Employee at Rice Rice BabyFront of House Employee at Rice Rice Baby
Susan RivadeneiraSusan Rivadeneira
Family Service Counselor at Rose Hills Memorial Park & MortuaryFamily Service Counselor at Rose Hills Memorial Park & Mortuary
Raul PerezRaul Perez
Funeral Attendant at Thomas Miller MortuaryFuneral Attendant at Thomas Miller Mortuary
Joshua HallJoshua Hall
Building Services Student Supervisor at University Of Wisconsin-madisonBuilding Services Student Supervisor at University Of Wisconsin-madison
Crew WellsCrew Wells
Sales Associate at Brooklyn Pizza GrilleSales Associate at Brooklyn Pizza Grille