Shelly Sisneros

• Aircraft dispatcher for a world-class private aviation support service provider
• Monitor flight and duty times, coordinate schedules and record changes in the master schedule
• Train new staff members each quarter
• Resolve all customer complaints in a professional manner while prioritizing customer satisfaction
• Coordinate all reservations with flight department operations
• Open and close all invoice transactions
• Assist customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
• Evaluate account and service histories to identify trends, using data to mitigate future issues

• Acted as a liaison between residents and external agencies such as healthcare providers or social services organizations to address specific concerns or facilitate referrals when needed.

• Provides case management: schedules appointments, communicates with conservators and treatment teams, arrange and conducts group outings and activities.

• Assists with admissions and discharges.

• Provides medical assistance: takes temperatures, blood pressure, pulse and provides First Aid when needed.

• Orders, logs and distributes medication.

• Audits and updates the resident charts to ensure compliance with Community Care Licensing (CCL) and CARF requirements/standards.

• Record meeting notes, distribute reports and organize documents. Participates in planning and implementation of consumer treatment plans with emphasis on substance abuse and vocational needs.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Delegated tasks to administrative support staff to organize and improve office efficiency.