Shelly Sharma
Sarborough,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Team Leader
Tim Hortans
Toronto, ON
06.2019 - 11.2020
- Maximized efficiency by removing safety hazards and debris from work areas.
- Completed special cuts, including groves and bevels, to produce desired looks.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Initiated timely response to emails, voicemails and written correspondence.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Assistant Manager
Hdfc Bank
India, Punjab
01.2017 - 04.2019
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Evaluated client financial positions and identified most appropriate banking products.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Education
BBA - Supply Chain And Operations Management
Centennial College
Scarborough12.2020
BBA - Commerce And Business Administration
Punjab University Chandigarh
Punjab 03.2016
Skills
- Account servicing
- Lead prospecting
- Service Agreements
- Sales Closing
- Customer Relations
- Customer service
- Problem solving strength
- Client Service
Accomplishments
- Collaborated with team of 4 in the development of banking products.
Timeline
Team Leader
Tim Hortans
06.2019 - 11.2020
Assistant Manager
Hdfc Bank
01.2017 - 04.2019
BBA - Supply Chain And Operations Management
Centennial College
BBA - Commerce And Business Administration
Punjab University Chandigarh
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