Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly R. Chapman

Santa Rosa

Summary

Dynamic leader with proven expertise in team building, employee training, and project management. Experienced in fostering collaboration and enforcing policies to enhance operational efficiency.

Overview

16
16
years of professional experience

Work History

Department Head II

Friedman's Home Improvement
Petaluma
07.2025 - Current
  • Managed and developed cashiers to enhance performance and customer service.
  • Validated scheduling for optimal coverage in customer service channels.
  • Fostered collaboration by promoting open communication among teams.
  • Proposed innovative technologies to streamline workflows and elevate service delivery.
  • Enforced departmental policies and procedures to maintain operational standards.
  • Coordinated with departments to ensure successful project completion.
  • Organized regular staff meetings to discuss progress and resolve issues.
  • Identified process improvement opportunities through staff feedback.

Warehouse Stocker

Costco Wholesale
05.2021 - 07.2022
  • Responsible for locating inventory, stocking it to company standards in a timely manner
  • Merchandising inventory based on sales of products
  • Maintaining company standards for displaying product by sizing, height of display, and category of items
  • Moving departments from one location in the warehouse to another, in a timely and efficient manner
  • Worked multiple departments as needed
  • Training new employees on company standards and time management

Financial Aid Director

Beck School of Practical Nursing
Red Bud
10.2017 - 02.2021
  • Maintain 100 current student files, while preparing 50 new student files, in accordance to the Department of Education regulations and accreditation.
  • Constant contact with the third-party processor of financial aid to ensure students receives timely disbursement of funds, while upholding Department of Education regulations.
  • Prepare several annual reports for the Department of Education.
  • Instrumental in helping to create a database for the entire school program.
  • Billing third party organizations for student financial aid, and processing returns to the Department of Education, based on student attendance.
  • Process applications for an in-house scholarship program.

Administrative Assistant

Waterloo Community Unit School District Number 5
Waterloo
08.2009 - 05.2011
  • Responsible for hourly attendance for 900 students each school day
  • Input student disciplinary actions into a computer-based tracking system
  • Report and audit monthly State of Illinois attendance reports, as well as monthly participation in the student driving program
  • Track monthly spending of 3 principals and 65 teachers
  • Responsible for organizing all aspects of senior class graduations

Education

2-year degree - Paralegal studies

St. Louis Community College
Florrissant, MO
01.1994

Skills

  • Team building and employee training
  • Project management and cash handling
  • Policy enforcement and development
  • Customer service and support
  • Staff scheduling and development
  • Performance evaluation and feedback
  • Analytical thinking and problem solving
  • Effective communication and conflict resolution
  • Process improvement strategies
  • Time management and organization
  • Department leadership and employee engagement
  • Relationship management and rapport building
  • Coaching and mentoring skills

Timeline

Department Head II

Friedman's Home Improvement
07.2025 - Current

Warehouse Stocker

Costco Wholesale
05.2021 - 07.2022

Financial Aid Director

Beck School of Practical Nursing
10.2017 - 02.2021

Administrative Assistant

Waterloo Community Unit School District Number 5
08.2009 - 05.2011

2-year degree - Paralegal studies

St. Louis Community College

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Shelly R. Chapman