Shelly Mayers
Toronto,ON
Summary
History includes leading teams, training new employees and administering security operations. Well-versed in report writing, document management and schedule maintenance. Focused and industrious manager with in-depth experience in [Description] settings. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
34
34
years of professional experience
Work History
Security Site Supervisor
Paragon Security
04.2020 - Current
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Removed unauthorized persons from facility grounds.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Cosmetics Manager
Shopper Drug Mart
05.2010 - 11.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased sales revenue by implementing effective merchandising strategies and promotional displays.
- Developed a loyal client base through exceptional customer service and relationship-building skills.
- Streamlined inventory management processes, reducing product waste and improving stock availability.
- Led and motivated a team of beauty consultants to consistently exceed sales targets and performance goals.
- Collaborated with store management to develop successful in-store events, driving foot traffic and brand awareness.
- Maintained a clean, organized, and visually appealing retail environment that encouraged customers to explore products at their leisure.
- Assisted customers with skincare concerns by offering tailored solutions based on their individual needs.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
Customer Service Representative
CES Cares
04.2017 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cosmetologist
Eaton
08.1990 - 09.2020
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Education
GED -
Centennial College
Scarborough ON06.2019
Associate of Arts - Hair And Make Up Application
George Brown College
Toronto, ON01.2015
Skills
- Alarm Systems
- Access Control
- CCTV Monitoring
- Attention to detail
- Interpersonal skills
- Security training
- Report writing
- Customer service
- Decision making
- Organizational skills
Languages
English
Full Professional
Timeline
Security Site Supervisor
Paragon Security
04.2020 - Current
Customer Service Representative
CES Cares
04.2017 - 10.2020
Cosmetics Manager
Shopper Drug Mart
05.2010 - 11.2020
Cosmetologist
Eaton
08.1990 - 09.2020
GED -
Centennial College
Associate of Arts - Hair And Make Up Application
George Brown College
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