Shelly Llanera
Williams Lake,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have been a dedicated, hardworking restaurant management professional with extensive daily planning and operations experience.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Tim Hortons (VL Sharman)
03.2019 - Current
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Maximized quality assurance by completing frequent line checks.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Food Counter Attendant
Tim Hortons
05.2014 - 03.2019
- Cleaned and maintained dining area and condiment stations.
- Processed payments for orders and provided customers with change.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Assisted with bussing tables and cleaning up spills.
- Contributed positively to team morale by actively participating in group huddles and team-building activities.
- Managed multiple tasks in high-volume environment.
- Provided attentive service and proactively assessed guest needs.
Keyholder
Dollarama Store
05.2012 - 06.2014
- Supported smooth shift transitions by effectively communicating pertinent information to incoming keyholders.
- Collaborated with store management to develop strategies for improving overall store performance.
- Oversaw employee schedules ensuring adequate staffing levels were maintained during peak periods.
- Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
Manager of Accounts and Finance
Ideal Marketing Group-Philippines
02.2003 - 12.2011
- Evaluated existing accounting systems, identifying areas of improvement for increased efficiency and accuracy.
- Established and checked coding procedures, monitored reports and updated internal files.
- Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
- Optimized cash flow management, leading to improved liquidity for the organization.
- Assisted staff with questions about budgets, disbursements and other financial matters.
- Complied with established internal controls and policies.
- Developed annual and multi-year budgets to meet organizational needs.
- Processed payroll for employees and reported payroll taxes for organization.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
Bachelor of Science - Accountancy (Accounting)
Polytechnic University of The Philippines
Manila, Philippines03.2021
Skills
- Conflict resolution techniques
- Customer Retention
- Calm and Pleasant Demeanor
- Scheduling Staff
- Training and Onboarding
- Inventory control and record keeping
- Employee Retention
- POS Terminal Operation
- Safe Food Handling
- Point of Sale (POS) system operation
- Conflict Resolution
- Staff Supervision
- Monitoring Food Preparation
- Customer-Oriented
- Collaboration and Teamwork
- Payroll Administration
Languages
English
Full Professional
Software
MS WORD, EXCEL POWERPOINT
Timeline
Restaurant Manager
Tim Hortons (VL Sharman)
03.2019 - Current
Food Counter Attendant
Tim Hortons
05.2014 - 03.2019
Keyholder
Dollarama Store
05.2012 - 06.2014
Manager of Accounts and Finance
Ideal Marketing Group-Philippines
02.2003 - 12.2011
Bachelor of Science - Accountancy (Accounting)
Polytechnic University of The Philippines
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