Shelly Gordon
Lindsay, Ontario,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager
Canadian Mental Health Association
07.2005 - Current
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Group Home Support Worker
Eastside Lodge
09.2002 - Current
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Education
Social Service Worker
Sir Sandford Flemming College
04.2005
Skills
- Care Coordination
- Client Advocacy
- Individualized counseling
- Referral Coordination
- Needs Assessment
- Case Management
- Treatment Planning
- Community Resources
- Emotional awareness
- Crisis Intervention
- Email and Telephone Etiquette
- Interdisciplinary Collaboration
- Documentation And Reporting
- Problem-Solving
- Case Documentation
- Relationship Building
- Positive Attitude
- Decision-Making
- Conflict Resolution
- Problem-solving abilities
- Interpersonal Skills
- Time management abilities
- Interpersonal Communication
- Client meetings
- Active Listening
- Organizational Skills
- Written and verbal communication
- Goal Setting
- Analytical Thinking
- Strategic Planning
- Self Motivation
- Interviewing skills
- Service planning
- Time Management
- Professionalism
- Teamwork and Collaboration
- Group Therapy
- Discharge Planning
Languages
English
Professional Working
Certification
certificate-Part 2 Healthcare distancing learning
o Globally Harmonized System (previously W.H.M.I.S.)
o Infection, Prevention & Control
o Workplace Violence
o Accessibility for Ontarian with Disabilities Act (A.O.D.A.)
Applied Suicide Intervention Skills Training (A.S.I.S.T.)
Non Violent Crisis Intervention (N.V.C.I.)
Ontario Common Assessment of Need (O.C.A.N.)
Client Record Management Software (C.R.M.S.)
First Aid/C.P.R.
Quality Assurance Measures (Q.A.M) (Dual Diagnosis and Transitional Age Youth streams only)
Timeline
Case Manager
Canadian Mental Health Association
07.2005 - Current
Group Home Support Worker
Eastside Lodge
09.2002 - Current
Social Service Worker
Sir Sandford Flemming College
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