Shelly Foster
Vancouver,BC
Summary
Motivated individual with experience in aesthetics, customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. A dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Aesthetician and Owner
Boheme Beauty Lounge
Vancouver, BC
05.2019 - 02.2024
- Building and maintaining genuine relationships
- Collaborating with brands and local influencers to build brand awareness
- Managing scheduling, emails and client calls
- Client consultations, treatment planning and packages
- Product knowledge
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Client complaint troubleshooting
Licensed Medical Aesthetician
Skinglow Laser & Rejuvenation Clinic
Vancouver, BC
08.2019 - 06.2021
- Developed successful treatment packages that catered specifically to the unique needs of each client demographic
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Created repeat business by developing long-term relationships with regular customers.
- Mentored junior aestheticians in best practices and technique application, resulting in improved team performance overall.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care
Esthetician
Skoah
Vancouver, BC
01.2019 - 05.2019
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
Server
Glowbal
Vancouver, BC
11.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Cactus Club Café
Vancouver, BC
11.2015 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Earls Restaurant
Vancouver, BC
01.2015 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Cultivated warm relationships with regular customers.
Education
Professional Esthetics / Spa Therapist Diploma Program -
Blanche Macdonald
Interior Design -
BCIT
Skills
- Excellent intrapersonal skills
- Customer service
- Communication
- Problem-solving
- Adaptability
- Relationship building
- Soft sales
- Superior attention to detail
- Skincare product knowledge
Languages
English
Native or Bilingual
Strengths And Personal Attributes
- Outgoing, friendly, and easily takes direction
- Reliable and responsible
- Thrives under a fast pace environment
- Very quick learner with great attention to detail
- Enthusiastic, self-motivated and hardworking
Technical Qualifications
- Facials, chemical peels, derma-planing
- High frequency and LED
- Eyebrow and eyelash services
- Social media marketing
- Operating software such as square, canva, wix and meta business
- Design
Volunteer Experience
- Lululemon Seawheeze Event, Provided free manicures for the moms at the event
- City Reach Care Society "Back to School Blast", Provided free manicures for the moms at the event
- Trevor Hoffmann Musical Event, Concession/Bartending
References
- Victoria Long, Main Product Distributor, +1 (778) 997-5022
- Ashtin Ali, Manager, skoah, 1 (236) 330 6430
- James Jackson, Assistant General Manager, Cactus Club Café, 1 (604) 839-4714
Hobbies and Interests
- Painting and drawing
- Writing short stories and poetry
- Dance
- Hiking and biking
Timeline
Licensed Medical Aesthetician
Skinglow Laser & Rejuvenation Clinic
08.2019 - 06.2021
Aesthetician and Owner
Boheme Beauty Lounge
05.2019 - 02.2024
Esthetician
Skoah
01.2019 - 05.2019
Server
Glowbal
11.2018 - 03.2019
Server
Cactus Club Café
11.2015 - 10.2018
Server
Earls Restaurant
01.2015 - 11.2015
Professional Esthetics / Spa Therapist Diploma Program -
Blanche Macdonald
Interior Design -
BCIT