Shelly Diaz
Cathedral City
Summary
Versatile and dependable, with a proven track record at Big Lots for enhancing team performance and customer satisfaction. Skilled in cash handling and compassionate care, I excel in multitasking and fostering positive environments. Achieved a significant increase in efficiency and service quality, demonstrating strong decision-making and a customer service focus.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
Work History
Shift Manager
Big Lots
03.2019 - 10.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
Laundry Attendent
Holiday Inn Express Hotel
09.2019 - 03.2021
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
Caregiver
Mission Home Health Care and Hospice
09.2014 - 07.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Education
Degree in Computer Front Office - Office Managment
Mayfield College
35325 Date Palm Drive Cathedral City,CA 9223410-2011
High School Diploma -
Palm Springs Highschool
2401 East Baristo Road, Palm Springs CA.9226206-1986
Skills
- Cash handling
- Workplace cleanliness
- Respectful and compassionate
- Decision-making
- Elderly care
- Customer service focus
- Laundry folding and storage
- Dependable and responsible
- Laundry room operations
- Patient care
- Workplace safety
- Laundry equipment operation
- Daily living assistance
- Accurate money handling
- Multitasking and organization
- Personal hygiene assistance
- Opening and closing procedures
- Item sorting
- Basic housekeeping
- Punctual and reliable
- Stain removal
- Handling customer complaints
- Sorting and transport
- Housekeeping
- Energetic and enthusiastic
- Strong ethics
- Compassionate care
Timeline
Laundry Attendent
Holiday Inn Express Hotel
09.2019 - 03.2021
Shift Manager
Big Lots
03.2019 - 10.2022
Caregiver
Mission Home Health Care and Hospice
09.2014 - 07.2018
Degree in Computer Front Office - Office Managment
Mayfield College
High School Diploma -
Palm Springs Highschool
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