Shelly Cohen

Ensure compliance with Department of Development Services and Harbor Regional Center regulations, policies and procedures.

• Lead training sessions for staff regarding best practices according to DDS and Regional Center guidelines.
• Develop and manage budgets and ensured fiscal responsibility.
• Implement strategic plans to improve individual engagement and supportive services.
• Evaluate program effectiveness and quality assurance through regular assessments and feedback from participants.
• Review packets for referred individuals.
• Facilitate meetings between individuals and their circle of support.
• Develop and review individual reports and documentation ensuring compliance with Harbor Regional Center guidelines.
• Leadership ensuring effective communication between individuals, staff members, and external agencies.
• Organize trainings for employees on relevant topics such as case management techniques and best practices.
• Collaborate to promote awareness of available resources in the community.
• Provided leadership in developing policies, procedures, and protocols to meet HRC guidelines.
• Maintain records regarding information and progress for supported individuals.
• Provide guidance and support to staff members in resolving complex cases.
• Conduct assessments of individual needs and develop plans for providing needs based services.
• Provide support for advocacy issues and resolving complaints.
• Recruit, interview, and hire staff.
• Prepare and maintain budgets, personnel records and training manuals.
• Determine organizational policies regarding program eligibility, requirements and benefits.
• Assess and identify service delivery challenges and opportunities within local area.
• Analyze proposed legislation, regulations or rule changes to determine impact of services.