Shelly-Ann Lewin
North York,ON
Summary
Driven professional with over a decade of diverse experience, including a pivotal role at North Cleaning Inc., where I honed my leadership and problem-solving skills. Expert in legal terminologies and proficient in Microsoft Office and SWIFT software, I excel in streamlining operations and enhancing client satisfaction through effective communication and meticulous attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
North Cleaning Inc.
North York
01.2018 - Current
- Train new employees assigned daily responsibilities in addition to conducting interviews
- Integrity training maintained cleaning standards and resolving clientele issues
- Completed with Heath and Safety certificate
- Maintain and submit reports with regards to cleaning personnel, equipment, supplies and general expenses
- Recommend different personnel action, which normally includes hiring, promotions.
Immigration case manager Diploma, internship
Santos Immigration
North York
01.2021 - 01.2021
- Legal Research and assisting web form submissions
- Coordinating requests for required documents from clients and performing data entry for immigration cases
- Assisting with immigration Tribunal referral presentations
- Responding to client calls and emails and preparing application forms for clients
- Preparing immigration application forms and related documents.
Paralegal Assistant- internship
Global Legal Services
North York
01.2019 - 01.2020
- Managing client communication and customer service, Calendar coordination
- Legal research and writing, client billing and accounting, Legal research
- Manage, organize, and maintain documents in paper or electric filing
- Research regulations, laws, and legal articles to assist with the preparation of reports, case files.
Receptionist
Immigration Connection
Kingston, Jamaica
01.2012 - 01.2016
- Attend phone calls and respond to general inquiries, schedule meetings, and update calendars
- Draft correspondence, file, photocopy, and scan documents
- Organize for submission of immigration applications and appeals for submission.
Customer Service Representative/teller
MoneyGram
Kingston, Jamaica
01.2010 - 01.2012
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts, and file documents.
Education
Paralegal, Diploma -
Herzing College
12.2023
Immigration Case Manager, Diploma -
Herzing College
12.2022
Paralegal Assistant, Diploma -
Stratford Career Institute
12.2020
Bachelor - Business Administration
Charter University
Milwaukee 09.2003
Skills
- Good knowledge of legal terminologies
- 10 years of experience using Microsoft Office: Outlook, Word, Excel, and PowerPoint; as well as Google Drive including Sheets, Docs, and Calendar
- 5 years of experience working with SWIFT software for implementing an advanced system of reporting and subagent management for monetary transactions
Websites
Languages
English
Full Professional
Certification
Personal Fitness Trainer, CPI Caribbean Polytechnical Institute, 2012
Volunteer Experience
Training Camp- Coordinator, 2018-01-01, 2018-12-31, Planet Fitness, Toronto, ON, Coordinated training event for weight-resistant training, recruit new volunteers and members., Monitor progress of clients’ fitness level, lead individual clients and group training sessions.
References
Reference Available Upon Request
Affiliations
Law Society of Ontario
Additional Information
Volunteer Experience:
Ve ahavta none profit organization
>Sorting donations and tracking inventory
>Commercial Kitchen volunteering
> Workshop Facilitator and Make -a -Meal
> Clothing and Support Drives
Timeline
Immigration case manager Diploma, internship
Santos Immigration
01.2021 - 01.2021
Paralegal Assistant- internship
Global Legal Services
01.2019 - 01.2020
Supervisor
North Cleaning Inc.
01.2018 - Current
Receptionist
Immigration Connection
01.2012 - 01.2016
Customer Service Representative/teller
MoneyGram
01.2010 - 01.2012
Paralegal, Diploma -
Herzing College
Immigration Case Manager, Diploma -
Herzing College
Paralegal Assistant, Diploma -
Stratford Career Institute
Bachelor - Business Administration
Charter University