Shelly-Ann Leslie
Toronto,Canada
Summary
Medical Laboratory Technician – Hospital & Clinical Focus with 9+ years of experience in phlebotomy, specimen processing, and laboratory operations. Adept at leading teams, ensuring regulatory compliance, and optimizing workflow efficiency to enhance patient care.
Overview
12
12
years of professional experience
Work History
Medical Lab Mobile Technician
LifeLabs Medical Laboratory Services
Etobicoke, Canada
01.2021 - Current
- Executed phlebotomy on adults, children, and neonates, prioritizing patient comfort and specimen integrity.
- Conducted ECG tracings and managed Holter monitors efficiently.
- Resolved escalated customer concerns to enhance service quality.
- Trained new hires on laboratory procedures, safety measures, and quality protocols.
- Adhered to laboratory quality and safety standards to maintain accreditation compliance.
- Streamlined daily operations by managing workflow and prioritizing tasks.
Supervisor
Quik Chik
Mississauga, Canada
01.2017 - 01.2020
- Managed team scheduling, hiring processes, and performance reviews to enhance operational efficiency.
- Resolved customer escalations promptly to maintain service quality and satisfaction.
- Oversaw inventory management and cost control measures to optimize resource allocation.
- Ensured adequate staffing coverage by reviewing time-off requests effectively.
Medical Lab Technician
Bronte Medical Centre
Oakville, Canada
01.2015 - 01.2017
- Processed over 40 specimens daily, ensuring accurate labeling and handling.
- Assisted with microbiology planting and routine hematology and chemistry testing.
- Maintained compliance with safety and quality standards throughout operations.
- Ensured confidentiality while maintaining accurate patient records.
Medical Lab Technician
Dynacare Laboratory and Health Services Centre
Mississauga, Canada
01.2014 - 01.2015
- Conducted routine ECG monitoring to ensure accurate cardiac testing outcomes.
- Maintained compliance with quality assurance protocols to uphold industry standards.
- Implemented stringent sanitization protocols to enhance patient safety and care.
Education
Diploma - Medical Laboratory Technician
National Academy of Health and Business
Mississauga01.2014
Skills
- Phlebotomy and specimen processing
- Laboratory operations and quality assurance
- Hematology, Microbiology, Histology and Urinalysis
- Regulatory compliance
- Team leadership and training
- Customer service and issue resolution
- Operational management
- Technical expertise
References
Available upon request
Timeline
Medical Lab Mobile Technician
LifeLabs Medical Laboratory Services
01.2021 - Current
Supervisor
Quik Chik
01.2017 - 01.2020
Medical Lab Technician
Bronte Medical Centre
01.2015 - 01.2017
Medical Lab Technician
Dynacare Laboratory and Health Services Centre
01.2014 - 01.2015
Diploma - Medical Laboratory Technician
National Academy of Health and Business