Shelly Abraham

• Facilitated administrative support for Middle School Principal's executive team, managing calendars and scheduling meetings.
• Coordinated meeting logistics, including room reservations, catering, and technical setup for efficient execution.
• Managed daily office operations and maintained inventory of office supplies to ensure functionality.
• Organized filing systems for confidential documents, ensuring accuracy and compliance with protocols.
• Arranged special event logistics, including catering services, venue procurement, and promotional materials ordering.
• Composed various written communications such as letters, reports, and presentations as requested by management.
• Streamlined interdepartmental communication to enhance collaboration across the organization.
• Greeted visitors professionally, providing information and guiding them to appropriate personnel.

• Formulated marketing strategies for existing products and new launches.
• Developed automated email marketing program to engage customers through newsletters and promotions.
• Organized promotional events to boost brand awareness and customer interaction.
• Coordinated open houses and showings, attracting potential buyers and sellers.
• Created marketing materials, including flyers, brochures, and postcards for property promotion.
• Regularly updated online listings with MLS software, enhancing visibility on platforms like Realtor.com and Zillow.
• Managed advertising and email campaigns for listings to generate qualified leads.
• Scheduled listing photography sessions to effectively showcase properties to the public.

• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Monitored customer service performance, such as call response times, resolution rates, and customer satisfaction ratings.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Provided exceptional customer service to ensure customer satisfaction.

• Researched complex customer issues to identify solutions and provide timely responses.
• Promoted high customer satisfaction through knowledgeable, friendly service while resolving problems.
• Monitored inventory levels and reordered supplies to maintain optimal stock.
• Collaborated with carriers including FedEx, UPS, USPS, and DHL for efficient logistics.
• Received incoming shipments and verified contents against packing slips for accuracy.
• Prepared accurate invoices prior to shipment to ensure seamless transactions.

Monitored customer credit limits and alerted management when adjustments were necessary.

• Investigated disputes on customer accounts and resolved discrepancies promptly.