Summary
Overview
Work History
Education
Skills
Timeline
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Shellon Hackett

Lot 3 Lodge Road

Summary

Dynamic Guest House Manager at Haven House with a proven track record in revenue generation and booking management. Established partnerships to enhance guest experiences and implemented cost control measures, significantly reducing overhead. Known for exceptional customer service and strong relationship-building skills, fostering repeat business and satisfaction.

Overview

38
38
years of professional experience

Work History

Guest House Manager

Haven House
10.2021 - Current
  • Established partnerships with local businesses to enhance guests'' experience through value-added services.
  • Assisted guests with local recommendations and travel arrangements, enhancing their overall stay experience.
  • Developed marketing strategies to increase occupancy rates and maximize revenue generation.
  • Implemented effective cost control measures, reducing overhead expenses without compromising quality.
  • Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.

Seamstress

Self Employed
04.1987 - 03.2025
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
  • Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.

Barista

Bell's Cafe
09.2015 - 05.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Cooking & Dresmaking Classes

Kuru College
Georgetown, Guyana
08-2001

High School Diploma -

East Remveldt Secondary
Georgetown, Guyana
07-2001

Skills

  • Booking management
  • Maintenance coordination
  • Property management software
  • Revenue generation

Timeline

Guest House Manager

Haven House
10.2021 - Current

Barista

Bell's Cafe
09.2015 - 05.2021

Seamstress

Self Employed
04.1987 - 03.2025

Cooking & Dresmaking Classes

Kuru College

High School Diploma -

East Remveldt Secondary

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Shellon Hackett