Shellion Miller
Personal Support Worker
Brampton,ON
Summary
Dedicated caregiver committed to delivering exceptional support to clients by offering personalized assistance and care tailored to their unique medical needs. Skilled in efficiently managing medications, scheduling doctor appointments, and coordinating personal activities. Known for compassion, organization, and approachability, with a strong ability to connect with individuals on a personal level.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Care Aide
William Osler Rehabilitation Care Centre
01.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Developed rapport to create safe and trusting environment for care.
- Followed safe lifting techniques and individual resident lifting instructions.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Provided total hygiene care to numerous amount of patients per shift by assisting with skincare, bathing, and toileting.
Personal Support Worker
Bayshore Home Health
09.2023 - 04.2024
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Patients Transporter
William Osler Health System
05.2023 - 01.2024
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Personal Support Worker (internship)
Humber River Reactivation Centre
02.2023 - 05.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Environmental Services Housekeeper
William Osler Health System
12.2019 - 05.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Verified cleanliness and organization of storage areas and carts.
Medical Office Assistant
Fairview Medical Centre
06.2010 - 11.2010
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Personal Support Worker
Trios College
Brampton, ONMedical Administrative Assistant
Everest College
Brampton, ONSkills
Social Support
Languages
English
Full Professional
Certification
Gentle Persausive Certificate
Timeline
Health Care Aide
William Osler Rehabilitation Care Centre
01.2024 - Current
Personal Support Worker
Bayshore Home Health
09.2023 - 04.2024
Patients Transporter
William Osler Health System
05.2023 - 01.2024
Personal Support Worker (internship)
Humber River Reactivation Centre
02.2023 - 05.2023
Gentle Persausive Certificate
12-2022
Environmental Services Housekeeper
William Osler Health System
12.2019 - 05.2023
Medical Office Assistant
Fairview Medical Centre
06.2010 - 11.2010
Personal Support Worker
Trios College
Medical Administrative Assistant
Everest College
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