Shellie Turley
Folsom
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specializes in effective communication, data entry, and appointment scheduling to support operational flow. Excels in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
11
11
years of professional experience
Work History
Director of First Impressions
Keller Williams Realty
Folsom / El Dorado Hills
03.2024 - 07.2025
- Managed front office operations across two locations, serving 200+ real estate agents with professionalism, efficiency, and care.
- Independently executed end-to-end onboarding and offboarding of real estate agents joining or leaving brokerage, overseeing all technical and administrative processes across multiple platforms including DocuSign, KW Command (CRM), internal Google Sheets, and office directories; created customized welcome packets, programmed secure keycard access with Aurora Key Scan software, ensured compliance with internal systems, and maintained seamless data accuracy across departments in a high-volume, fast-paced environment.
- Solely coordinated all brokerage-wide events, trainings, and coaching programs, managing every detail from logistics to execution; liaised with guest speakers and coaches, designed and printed class materials (including professionally bound packets), created and operated slide decks, arranged event spaces for optimal flow, and ensured all Zoom sessions and live streams were set up and running smoothly to support both in-person and remote attendees.
- Pulled performance data from Keller Williams CRM and incorporated into monthly and bi-monthly reporting ad presentation slide decks in Canva for company wide meetings.
- Managed all private and public-facing social media platforms (Facebook and Instagram) as sole admin. Designed all branded graphics in Canva, wrote engaging captions, scheduled posts for optimized visibility, and responded promptly to agent and client messages to maintain strong digital engagement.
- Coordinated agent compensation distribution: tracked incoming checks, confirmed compliance documentation, transported checks to multiple locations.
- Independently managed all license expiration tracking and new licensee marketing, including CRM updates, personalized outreach letters, and handwritten follow-ups. Scheduled recruit appointments on behalf of the Lead Recruiter, ensuring timely, professional engagement with all prospects.
- Compiled and submitted monthly copy count and office rental reports, organizing data into spreadsheets to ensure accurate agent billing. Acted as liaison between accounting and agents to resolve outstanding fees and maintain up-to-date records.
- Provided first level troubleshooting for printer/copier machines; worked directly with vendors and IT support to resolve technical issues.
- Recruited food and financial sponsors for classes and events; supported brokerage owners with event setup, and coaching program logistics.
- Managed calendars for leadership and conference room bookings, coordinated office-wide events, and served as a liaison between agents and administrative leadership.
- Maintained and restocked all office and kitchen supplies, proactively anticipating the needs of agents and staff; managed inventory of essentials including toner, printer paper, forms, and brokerage signage materials to ensure seamless daily operations.
- Ensured a polished, welcoming environment by personally handling all cleaning duties, including trash removal, window cleaning, sweeping, mopping, while supporting brokerage leadership with miscellaneous administrative and operational tasks as needed.
- Maintained smooth daily office operations by opening and closing office facility, managing multiple phone lines, incoming mail, email inquiries, keeping lobby slideshow loop and whiteboard updated with daily events, meetings, and trainings.
- Utilized software programs including: Excel, Microsoft Outlook, Microsoft Word, Powerpoint, Docusign, Aurora Keyscan, Canva.
Cook / Shift Leader
Pacific Dining
Folsom
04.2023 - 03.2024
- Supervised kitchen team during high-volume service periods to ensure timely, high-quality meal preparation and smooth shift execution.
- Maintained strict cleanliness and organization standards across kitchen stations and storage areas to meet health and safety guidelines.
- Trained and onboarded new cooks in food safety protocols, kitchen operations, and standardized recipes to support consistent quality.
- Prepared, seasoned, and cooked diverse menu items with precision, adhering to established recipes and portion control standards.
- Handled all cashiering responsibilities, including managing the cash drawer throughout shifts, performing accurate end-of-day reconciliations, and preparing deposits to ensure consistent financial accuracy and accountability.
- Conducted regular inventory audits and coordinated with suppliers to maintain optimal stock levels and avoid shortages.
Cook /Head Cashier
Rock-N-Fire
Folsom
03.2018 - 04.2023
- Prepared and cooked meals in alignment with established recipes and visual presentation standards to ensure consistency and quality.
- Maintained clean, organized, and compliant kitchen workstations and equipment throughout service.
- Performed regular inventory checks and communicated supply needs to ensure optimal stock levels.
- Managed full scope of cashiering operations, with a focus on accurate end-of-shift cash drawer reconciliation, preparing bank deposits, and maintaining strict cash-handling protocols to ensure financial integrity.
- Delivered structured onboarding for new cashiers, equipping them with the skills and confidence to navigate POS systems, manage transactions, and deliver quality customer service.
- Performed end-of-day cash drawer reconciliation and deposit preparation with a focus on accuracy, accountability, and adherence to financial protocols.
Front Desk Receptionist
Floyd's 99 Barbershop
Dallas
01.2015 - 03.2018
- Streamlined appointment scheduling for clients and stylists using specialized salon management software, efficiently managing client records and calendars to maximize daily workflow.
- Conducted confirmation calls with clients to reduce no-shows and maintain appointment accuracy, demonstrating strong communication and customer service skills.
- Managed multiple responsibilities simultaneously, balancing front desk operations, client interactions, and administrative tasks in a fast-paced environment.
- Processed payments and maintained cash register accuracy, performing end-of-day reconciliations and preparing bank deposits with strict attention to financial controls.
- Assisted in inventory tracking and restocking, proactively maintaining organized supply areas.
- Utilized technology platforms to maintain up-to-date client information, appointment history, and stylist availability, ensuring seamless communication across the team.
- Utilized software programs including: Excel, Microsoft Outlook, Microsoft Word.
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA01-2005
Skills
- Front desk management
- Organizational and time management skills
- Customer service
- Team leadership
- Social media management
- Staff training
- Effective verbal and written communication
- Task prioritization skills
References
References available upon request.
Timeline
Director of First Impressions
Keller Williams Realty
03.2024 - 07.2025
Cook / Shift Leader
Pacific Dining
04.2023 - 03.2024
Cook /Head Cashier
Rock-N-Fire
03.2018 - 04.2023
Front Desk Receptionist
Floyd's 99 Barbershop
01.2015 - 03.2018
High School Diploma -
Hiram Johnson High School