Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shellie Rutledge

Orillia,ON

Summary

Proven Retail Pharmacy Assistant with a track record of excellence at Shoppers Drug Mart, adept in secure medication storage and enhancing customer satisfaction. Specialized in efficient prescription preparation and resolving insurance issues, contributing to a 300+ daily prescription output. Excels in team collaboration and effective communication, ensuring streamlined pharmacy operations.

Overview

15
15
years of professional experience

Work History

Retail Pharmacy Assistant

Shoppers Drug Mart
07.2005 - 12.2020

Reporting directly to Pharmacist and team members

Multi-line telephone reception

Front facing customer service

Data entry using HealthWatch system

Prescription preparation (high volume store with 300+ prescriptions daily)

Simple compounding

Resolution of insurance issues

Complaint resolution

Cash register operation

Compliance packaging of medications

Inventory control including recalls, returns, ordering of stock

General housekeeping

Assistance in the OTC (front shop/self selection) area of the store

Operation/maintenance of ScriptPro robot

Communication with Dr's offices, hospitals, patients

Occassional home delivery of medications to patients

Knowledge of the Ontario Drug Benefit and Trillium programs

Education

Nursing Studies

Algonquin College
Pembroke, ON

Skills

Secure storage of medications

Languages

English
Native or Bilingual

Timeline

Retail Pharmacy Assistant

Shoppers Drug Mart
07.2005 - 12.2020

Nursing Studies

Algonquin College

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Shellie Rutledge