Shellie Park
Clinton,BC
Summary
Skilled Manager with over 30 years of exemplary customer service and team leadership. Excellent reputation for resolving problems, maintaining customer loyalty and initiating overall operational improvements.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Clinton Creek Estates
08.2021 - Current
- Streamlined operational processes, enhancing efficiency across all departments.
- Led team initiatives to improve customer satisfaction through targeted training programs.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Directed budgeting and financial forecasting efforts to align with strategic company goals.
- Oversaw compliance with industry regulations, ensuring operational integrity and risk management protocols were met.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Housekeeping Manager
Tapestry at Wesbrook Village
03.2020 - 07.2021
- Coordinated with Wellness manager to create and implement VCH compliant sanitization and safety protocols during COVID 19 Pandemic
- Managed team productivity and workflow to exceed quality standards.
- Recruit, hire and train new employees
- Created new training protocols
- Employee schedules
- Streamline operational budgets and inventory controls
- Optimize services and revenue streams
- Annual reviews and performance management
- Employee incentive and engagement initiatives
- Set up preventative maintenance projects/schedules
Resident Services Manager
Tapestry at Wesbrook Village
Vancouver, BC
07.2017 - 03.2020
- Responsible for integration, engagement and retention of new and current residents at Tapestry
- Support residents by fielding complaints and concerns and take action with fair and creative solutions
- Oversee Concierge, and Housekeeping Services
- Created Resident Activity Tracker to monitor resident engagement and to inform future wellness programming
- Connected with residents' family members to address incidents and safety concerns
- Lead and support all departments to implement resident services and activities
- Recruit, hire and train new employees
- Employee reviews and performance management
- Manage capital and monthly department budgets
- Coordinated with the maintenance manager to initiate and implement preventative maintenance budgets.
- Created resident handbook and concierge training manual
- Coordinate with families and the Health Manager on family conferences and transition plans
- Coordinate with the wellness manager to create and implement innovative resident programming
- Coordinate with all departments to ensure ongoing resident wellness and engagement.
- Responsible for the training, testing, maintenance and monitoring of safety system Mi Alert
- Create in-house promotional materials for community events
- Coordinator for sales and marketing initiatives, housewarming parties and Discover Tapestry Program
- Created monthly family newsletter
- Created the Community Handbook for Tapestry at Wesbrook Village
- Lead on environmental initiatives: Pick-up Walk, community recycling, tree watering program
Lead Concierge/Concierge Tapestry
Wesbrook Village
Vancouver, BC
07.2014 - 07.2017
- Implemented daily resident service requests (mail, work orders, courier, copier and transportation)
- Worked independently to initiate and complete tasks effectively within team environment
- Lead on special projects initiated by GM & AGM.
- Worked with GM to recruit hire and train new concierge employees
- Responsible for scheduling concierge and housekeeping.
- Maintained superior level of customer service standards and professionalism.
- Administrative and office duties
- Phone etiquette and switchboard
- Focused on delivering outstanding service to residents
- Worked collaboratively with colleagues to engage and integrate new residents into the community
- Consistently looked for opportunities to enhance administrative efficiencies
- Conflict resolution and creative problem solving.
- Support other departments' special events with set-up and takedown
- Reconcile invoices for Business Office Manager
- Daily server cash and resident account reconciliation
- Created internal promotional materials for sales and marketing events
Editor In Chief
The Follow Magazine
Vancouver, BC
04.2013 - 06.2015
- Conceptualize and execute fashion shoots
- Managed business and daily operations
- Promotion and branding through social media
- Generating and selecting articles and features for issues, planning digital media publication content
- Commissioning features and stories from in-house writers or freelancers
- Supervising staff, including freelance writers, photographers and models and setting deadlines
- Reading, writing and researching features and articles
- Rewriting, editing, proofreading for digital publication
- Oversaw editorial calendar and led content creation across all social channels to ensure timely posting
- Created and edited graphic content for digital magazine using multiple platforms
Lead Server
Cardero's Restaurant
Vancouver, British Columbia
03.2004 - 07.2014
- Serving and maintaining customer loyalty
- Shift lead - collection of cash outs and monitor side duties
- Server scheduling and recruitment
- Responsible for training new FOH staff
- Train the Trainers program
- Food and wine pairing seminars
- Stocking and organization of section
- Daily cash-outs
- Customer complaint resolution
- Expedite and run food
- Bartender
- Up-sold high profit items such as appetizers and mixed drinks to enhance sales numbers
Style Columnist/Writer
Asian Pacific Post
08.2011 - 08.2013
Clothing Designer Vixenlittle
Self Employed
04.2007 - 12.2009
- Designed, drafted and sewed clothing line
- Created look book for retailers
- Debuted line at Vancouver Fashion Week March 2009
- Sold collection online
Day Leader (manager), Shift Leader, Server
Earl's On Top Restaurant
12.1998 - 03.2004
- Daily operations, day manager
- Responsible to recruit, interview and hire new employees
- Daily food inspection and quality control
- Cash drops and deposits
- Scheduling and payroll
- Employee reviews and developement plans
- Opening restaurant
- Training
- Key holder
- Conducted offsite recruiting - job fairs
- Lead initiatives to drive sales and increase check averages
- Wine and food pairing seminars
- Leadership training
Education
Fashion Design, Business And Merchandising
Kwantlen College
Richmond, BCSkills
- Excellent communication skills, verbal and written
- Exemplary customer service
- Employee evaluations
- Microsoft Office Suite, Squirrel, Adobe, Canva, Xero, HubDoc
- Organization and creative problem solving
- Attention to detail
- Ability to lead large teams
- Create and integrate effective work systems
- Emotional intelligence
- Sensory acuity
- Cost Reduction Strategies
Certification
ICAA wellness Management Certification
Whimis
Foodsafe
CPR and AED certification.
BCSLA and ICAA online information webinars (Dementia, performance management, Leadership ,Resident Engagement.)
Languages
English
Native or Bilingual
French
Limited Working
Timeline
General Manager
Clinton Creek Estates
08.2021 - Current
Housekeeping Manager
Tapestry at Wesbrook Village
03.2020 - 07.2021
Resident Services Manager
Tapestry at Wesbrook Village
07.2017 - 03.2020
Lead Concierge/Concierge Tapestry
Wesbrook Village
07.2014 - 07.2017
Editor In Chief
The Follow Magazine
04.2013 - 06.2015
Style Columnist/Writer
Asian Pacific Post
08.2011 - 08.2013
Clothing Designer Vixenlittle
Self Employed
04.2007 - 12.2009
Lead Server
Cardero's Restaurant
03.2004 - 07.2014
Day Leader (manager), Shift Leader, Server
Earl's On Top Restaurant
12.1998 - 03.2004
Fashion Design, Business And Merchandising
Kwantlen College
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