SHELLIE L. COOPER
St. Albert,AB
Summary
Position in Reception/Office Support
Welcoming clerical professional with 10+ years of experience in professional office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, performing administrative tasks as required, while maintaining focus of customer service.. Accurate entry of information in various computer systems and keeping organized filing systems.
Organized, positive Education Assistant most recently which required flexibility and patience while supporting different and constantly changing student needs and supports.
Overview
31
31
years of professional experience
Work History
Education Assistant, Special Needs
Rockyview School Division
01.2011 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Participated in ongoing professional development opportunities, staying current on the latest teaching strategies and tools available to enhance student success.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Receptionist/Executive Assistant
MacMillan Estate Planning
12.2009 - 07.2010
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist/Office Assistant
Garton & Harris - Law Office
01.2007 - 11.2009
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Caregiver
Arcus Community Resources
01.2003 - 01.2007
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Reception, Bookkeeping, General Office Support
Shapiro Hankinson & Knutson
03.1993 - 05.2000
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
Education
Basic Nursing -
College of New Caledonia
Prince George, BC01.1985
Grade 12 Diploma -
Correlieu Senior Secondary
Quesnel, BC01.1983
Skills
- Dedicated to customer service Ability to efficiently multitask in a quick-paced environment
- Excellent communicator Exceptional telephone manner with the ability to recognize voices and converse with clients/customers in a friendly and helpful manner
- Able to transfer well-recorded messages to appropriate people swiftly and accurately
- Bookkeeping
- Handle urgent matters, including sending time-sensitive faxes to local and international destinations, arranging multiple boardroom bookings and handling general inquiries in a friendly and professional manner
- Good knowledge of office procedures for legal, financial, medical, dental and service-oriented companies
- Efficient and accurate data entry for online courier service, online MSP billings, as well as time entries on Legal Pro
- Able to draft letters and other communications clearly and concisely
- Good computer knowledge of various programs and systems
- Thorough knowledge of bookkeeping duties Able to manage A/P, A/R, payroll, petty cash, and bank deposits
- Experience in preparing personal expense summaries
- Experience with inventory control and management
Timeline
Education Assistant, Special Needs
Rockyview School Division
01.2011 - Current
Receptionist/Executive Assistant
MacMillan Estate Planning
12.2009 - 07.2010
Receptionist/Office Assistant
Garton & Harris - Law Office
01.2007 - 11.2009
Caregiver
Arcus Community Resources
01.2003 - 01.2007
Reception, Bookkeeping, General Office Support
Shapiro Hankinson & Knutson
03.1993 - 05.2000
Basic Nursing -
College of New Caledonia
Grade 12 Diploma -
Correlieu Senior Secondary
Similar Profiles
Fiona SteedmanFiona Steedman
Registered Provisional Psychologist at Rockyview School Division, 2023 - CurrentRegistered Provisional Psychologist at Rockyview School Division, 2023 - Current
Jade HuscroftJade Huscroft
KinderSMART Instructor / Junior Kindergarten Instructor / Sub Educational Assistant at Peace Wapiti School Division - Harry Balfour SchoolKinderSMART Instructor / Junior Kindergarten Instructor / Sub Educational Assistant at Peace Wapiti School Division - Harry Balfour School
Janet AntepimJanet Antepim
Clinical 2 - Medical/surgical at Rockyview General Hospital Unit 58 - AGUClinical 2 - Medical/surgical at Rockyview General Hospital Unit 58 - AGU