Shelli Velasco
Corona
Summary
Dynamic Office Manager with a proven track record at Kips Gymnastics, excelling in customer service and office administration. Expert in maintaining confidentiality and managing financial records, ensuring balanced budgets. Recognized for exceptional organizational skills and effective communication, driving efficiency and enhancing client satisfaction.
Overview
31
31
years of professional experience
Work History
Office Manager
Kips Gymnastics / Kids in Perfect Swing
03.2010 - 05.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence, or in person.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Data entry of new clients.
- Scheduling clients
- Bank reports and deposits.
- In charge of facility maintenance including all utility companies and various other companies.
Administrative Assistant
Power Plus
03.2006 - 05.2008
- Personal assistant to the office manager while working closely with multiple project managers.
- Maintaining accurate spreadsheet logs of active projects.
- Analyzing each project and providing clients with project status reports.
- Overseeing and proofreading electric, gas, phone and water designs.
- Answering phones and emails in a timely manner.
- Setting up meeting room, ensuring all designs pertaining to the meeting were easily assessable.
Administrative Coordinator
RJN Investigations
06.1994 - 03.2006
- Senior customer contact, providing updates and requesting information to help their case
- Retrieving and handling highly confidential information and running critical reports to support Workers' Compensation claims.
- Structurally preparing surveillance reports, using critical judgement of surveillance video.
- Posting accounts receivables.
- Preparation of daily, monthly, quarterly and year-end reports.
- Collections
Education
High School Diploma -
Norco High School
Norco, CA08-1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Credit and collections
- Inventory control
- Employee supervision
Timeline
Office Manager
Kips Gymnastics / Kids in Perfect Swing
03.2010 - 05.2025
Administrative Assistant
Power Plus
03.2006 - 05.2008
Administrative Coordinator
RJN Investigations
06.1994 - 03.2006
High School Diploma -
Norco High School
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