Summary
Overview
Work History
Education
Skills
Security Clearance
French Language Profile
Timeline
Generic

Shelley Taylor

Ottawa

Summary

Collaborative leader with dedication to partnering with all levels to promote an engaged and empowering work culture.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dedicated to striking the right balance between achieving results and focusing on organizational and employee wellbeing.


Overview

15
15
years of professional experience

Work History

Director, Director General Workplace Management

Department of National Defence
06.2022 - Current
  • Developed and executed the Department's Strike Management Program in advance of a strike by 60% of the civilian workforce.
  • Led a team responsible for all components of strike preparation activities, including tools and resources development, departmental communications, establishment of strike committees, training, collective bargaining monitoring and active strike reporting.
  • Provided strategic input to senior departmental leadership on strike governance, key collective bargaining events and the status of strike preparation activities.
  • Enhanced team collaboration through regular communication, goal setting, and performance metrics.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Secured key partnerships that contributed to the organization's ability to achieve its objectives.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Proactively identified potential risks and implemented mitigation strategies to minimize adverse impact to departmental operations..
  • Leveraged data analytics insights for informed decision-making in critical areas.
  • Cultivated a positive work environment that fostered employee engagement and boosted overall team morale.

Director, Directorate of Special Examinations and Inquiries

Department of National Defence
06.2018 - 06.2022
  • Led three primary lines of business - Internal investigations, fraud risk management and the process and approval authority for military Boards of Inquiry and Summary Investigations
  • Developed and supported a team of 25 investigators, trainers and analysts.
  • Engaged in business planning and contributed to the strategic direction of the Assistant Deputy Minister (Review Services) organization.
  • Initiated a program to improve the technical expertise of investigators by engaging key stakeholders, industry experts, resulting in reliable outcomes and employee satisfaction.
  • Briefed and provided situational awareness of high profile, confidential and sensitive issues to senior leadership, including in person and written briefings for the Deputy Minister, as well as written briefings for the Minister of National Defence.
  • Introduced a program to support the mental health of the Directorate's employees who experience secondary trauma related to the nature of their work.
  • Efficiently managed all financial and Human Resources activities.
  • Acted as Director General, Ethics and Investigations, as required, expanding my authority to include the ethics and the conflict of interest programs.
  • Worked closely with organizational leadership to guide operational strategy.
  • Created a plan for the expansion of the fraud risk management program, which required the development of new stakeholder engagements.
  • Actively worked with Canada's Five-Eyes partners through two networks to promote a unified approach to fraud management.
  • Presented at the International Public Sector Fraud Forum on the Department of National Defence's most significant fraud cases.
  • Led an internal working group designed to consider changes to the the Boards of Inquiry process with a view to improving timeliness and consistency in outcomes.
  • Strengthened internal procedures by reviewing and updating existing policies, ensuring compliance with regulatory requirements.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Acting Principal, Internal Disclosure Office

Department of National Defence
10.2017 - 06.2018
  • Responsible for the implementation of the Public Servants Disclosure Protection Act and the Canadian Armed Forces Disclosure Process for the Department of National Defence.
  • Streamlined statistical reporting and analysis pertaining to disclosures of wrongdoing for communication to senior leaders within the Department of National Defence and in accordance with obligations for annual reporting to Treasury Board of Canada Secretariat.
  • Developed and communicated Departmental policies and guidelines related to the internal disclosure function.
  • Managed a team of investigative staff, including the provision of individual work and performance measurement.
  • Provided expert advice on investigative issues and directed the conduct, progression and outcome of investigations.
  • Advised departmental leaders on complex and high profile investigative matters, including legislative responsibilities.
  • Briefed in person up to the Assistant Deputy Minister level and drafted briefing materials and speaking points up to the Minister of National Defence level.
  • Identified and established key partnerships with internal and external stakeholders.
  • Conducted outreach activities, such as webinars and presentations
  • Engaged with the Integrated Complaint and Conflict Management Program and the Canadian Defence Academy to incorporate internal disclosure information into training products.
  • Participated in an interdepartmental working group related to internal disclosure.
  • Led the development of a new case management system and participation in a working group on Level 1 integration.

Senior Analyst

Department of National Defence
01.2009 - 01.2017
  • Conducted complex and high-profile administrative investigations on internal disclosure cases, as well as under DSEI's mandate to conduct administrative investigations into allegations of mismanagement.
  • Participated in outreach and stakeholder engagement activities, such as presentations for Level One ethics advisors, Human Resources professionals, grievance analysts, and conflict resolution professionals.
  • Developed policies and procedures with respect to the conduct of internal disclosure investigations under the Public Servants Disclosure Protection Act and the Canadian Armed Forces Disclosure Process, including guidance documents and Defence Administrative Orders and Directives.
  • Participated in a government-wide working group for the internal disclosure community.
  • Provided advice and consultation to colleagues, managers, directors and higher level management on internal disclosure and other administrative investigative matters.
  • Prepared briefing notes and other communication materials on investigative matters, up to the highest levels of management within the Department of National Defence.
  • Project management of administrative priorities such as the development of an investigative case management system.

Education

Conflict Resolution Certificate -

Cornell University
01.2022

Bachelor of Commerce, Marketing Option -

Memorial University of Newfoundland
St. John's, Newfoundland
01.1994

Skills

  • Ability to manage a high number of priorities simultaneously
  • Analytical and logical approach to problem solving
  • Empowerment approach to employee engagement resulting in higher satisfaction and retention
  • Enthusiastic supporter of a team approach
  • Complex Issues Resolution
  • Legal and Regulatory Compliance
  • Relationship Building with key stakeholders, both internal and external
  • Performance Improvement
  • Operational Management

Security Clearance

Currently possess a Secret security clearance

French Language Profile

Currently possess a second language profile of CBC

Timeline

Director, Director General Workplace Management

Department of National Defence
06.2022 - Current

Director, Directorate of Special Examinations and Inquiries

Department of National Defence
06.2018 - 06.2022

Acting Principal, Internal Disclosure Office

Department of National Defence
10.2017 - 06.2018

Senior Analyst

Department of National Defence
01.2009 - 01.2017

Conflict Resolution Certificate -

Cornell University

Bachelor of Commerce, Marketing Option -

Memorial University of Newfoundland

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Shelley Taylor