Shelley Sylvestre
Ottawa,Canada
Summary
I’m a detail-oriented professional with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I am highly motivated in the work I do, always bringing my best to the table and helping the company grow.
Overview
5
5
years of professional experience
Work History
Call Center
Costco
05.2023 - 12.2024
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Sales Associate
Pandora
10.2022 - 04.2024
- Assisted customers with product selections, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed purchases and returns efficiently while delivering a tailored experience.
Beauty Advisor
Yves Rocher
11.2022 - 04.2023
- Scheduled client appointments, ensuring timely and accurate booking.
- Maintained and updated client records.
- Processed transactions and upheld accurate records.
- Oversaw daily store operations, including opening, and closing procedures.
- Maintained a clean, organized and visually appealing store.
Barista
Starbucks
04.2020 - 10.2022
- Delivered high-quality customer service to increase customer loyalty.
- Trained new team members.
- Accurately processed orders using POS systems.
- Managed inventory and maintained a well-stocked and organized station.
Education
Bachelor of Science in Business Administration - Finance
Algonquin College
Ottawa, ONSkills
- Strong communication
- Data Entry
- Adaptable
- Computer Software (MS Word, PowerPoint, Outlook & Excel)
- Poised under pressure
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Call Center
Costco
05.2023 - 12.2024
Beauty Advisor
Yves Rocher
11.2022 - 04.2023
Sales Associate
Pandora
10.2022 - 04.2024
Barista
Starbucks
04.2020 - 10.2022
Bachelor of Science in Business Administration - Finance
Algonquin College