Shelley Scheibner
Calgary,AB
Summary
Motivated business professional bringing 7 years of entrepreneurial experience of owning a business. Dedicated and personable with extensive experience in customer service, managing administrative and sales operations, and personnel. Well-versed in training, educating, motivating and supporting staff members. A real discernment for problem solving, solution creating, and fast thinking. I am very personable and love to learn new things, meet new people, and seek opportunity. Super friendly, positive, and hard working.
Overview
14
14
years of professional experience
Work History
Clothing Consignment Store Owner
Encore Consignment Inc.
09.2016 - 06.2023
- Provided elite customer service to retain existing customers and attract future customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity.
- Handled customer inquiries and suggestions courteously and professionally.
- Prepared bank deposits, daily cash flow, prepared and filed payroll and wage allocations, banking reconciliations, daily book keeping entries, and transaction reports.
- Interviewed, hired, trained and motivated employees to perform daily business functions.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented strategies to increase sales and profitability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by researching, entering, pricing and tagging.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Esthetician
Merle Norman Cosmetic Studio
03.2014 - 07.2016
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Stocked treatment rooms with proper supplies.
- Performed waxing, gel nails, pedicures, makeup applications, and skin care.
- Welcomed clients arriving for appointments.
Educational Assistant
Grasslands Public Schools
09.2009 - 06.2011
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
Education
Journeyman Parts Technician - Parts And Warehousing Foundation
Southern Alberta Institute of Technology
Calgary, AB08.2008
Preemployment Cabinet Making -
Southern Alberta Intuition of Technology
Calgary, AB11.2003
High School Diploma -
Brooks Composite High School
Brooks, AB06.2002
Skills
- Customer Service
- Customer Relations
- Team Collaboration and Leadership
- Task Delegation
- Attention to Detail
- Great Memorization
- Driven and Determined
- Issue Resolution and Problem solving
- Strategic Decision-Making
- Relationship Building
- Employee Training
- Entrepreneurial Personality
- Payroll Administration
- Small Business Operations
- Wood working
- Parts and warehouse knowledge
Timeline
Clothing Consignment Store Owner
Encore Consignment Inc.
09.2016 - 06.2023
Esthetician
Merle Norman Cosmetic Studio
03.2014 - 07.2016
Educational Assistant
Grasslands Public Schools
09.2009 - 06.2011
Journeyman Parts Technician - Parts And Warehousing Foundation
Southern Alberta Institute of Technology
Preemployment Cabinet Making -
Southern Alberta Intuition of Technology
High School Diploma -
Brooks Composite High School