Shelley Richard

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Arranged and prepared patrons' tables to provide guests with memorable experiences and encourage repeat business.
• Increased sales significantly by upselling higher-end products to customers.
• Noted special patron requests and followed up with the kitchen to confirm delivery.
• Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.

• I interviewed, hired, and trained over 50 new employees for production positions.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• I quickly and accurately counted drawers at the start and end of each shift.
• Counted and recorded assigned funds and made exchanges of funds throughout the shift.
• Counted cash and casino chips to accurately reconcile transaction reports.
• Sell chips, tokens, and tickets to patrons.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Investigated guest challenges and sources of dissatisfaction to offer a timely resolution.
• Greeted guests upon arrival and offered assistance.
• Maintained consistent positive customer feedback.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained 75 existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Approved regular payroll submissions for employees
• Developed and maintained relationships with customers and suppliers through account development.
• Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Veterinary Technician Safety And Wellness For Large And Small Animals