Shelley Pachal

• Reconciled statements and accounts and resolved variances.
• Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
• Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
• Improved cash flow management by regularly tracking receivables and payables.
• Increased financial accuracy by diligently maintaining and updating financial records.
• Ensured compliance with relevant regulations through diligent bookkeeping practices and attention to detail.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Scheduled and assisted with client events

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Typed medical reports
• Direct billed to 3rd party insurance
• Account receivable/payable
• Led monthly staff meetings
• Hired staff
• Liaison between software company and clinic
• Reconciled end of day/end of week cash flow
• responsible for all scheduling aspects.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to PHIA regulations and medical office policies.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Supported office staff and operational requirements with administrative tasks.
• Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
• Personal assistant to two surgeons
• Nurse's Assistant
• Medical Records

Processed diverse healthcare claims

• Managed office tasks efficiently, ensuring timely completion of paperwork and data entry.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.

Accounts receivable/payable

Weekly and monthly reports

Direct billing 3rd party insurance

Typing medical/legal reports

Hiring and training of new staff

Lead monthly staff meetings

Assisted therapists with treatment

Liaison between software company and clinic

Payroll

Staff scheduling/practicioner schedules

Assisted therapists with treatment

3rd party direct billing