Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Shelley Mol

St Thomas ,ON

Summary

Dynamic professional with a proven track record at LifeLine Response, excelling in customer service and technical support. Adept at fostering teamwork and collaboration, I developed effective training sessions that enhanced client confidence in emergency equipment. Recognized for attention to detail and reliability, I consistently delivered exceptional support to families in need.

Overview

48
48
years of professional experience

Work History

Home Service Representative

LifeLine Response
Toronto, ON
07.2009 - Current

Assisted families in home installations of lifeline equipment. Interacted with clients and family members to provide guidance on equipment usage. Conducted training sessions on emergency procedures and equipment operation. Completed necessary medical paperwork for client records. Facilitated hands-on experience with help buttons to prepare clients for emergencies. Addressed client inquiries to ensure comfort with equipment usage.

Educational, Teaching Assistant

Peel Board Of Education
Mississauga, ON
09.1987 - 10.2019
  • Implemented strategies for effective classroom management, promoting a supportive and productive atmosphere for students.
  • Assisted lead teacher in executing curriculum strategies and developing effective lesson plans.
  • Implemented personalized strategies to support students in achieving their academic goals.
  • Engaged with educators to tailor educational resources, ensuring inclusivity for varied learning styles.
  • Developed a systematic approach to organizing educational materials, ensuring accessibility and efficiency in lesson execution.
  • Collaborated in professional development sessions aimed at advancing pedagogical techniques and teaching effectiveness.
  • Cultivated a supportive classroom culture that encouraged student engagement and academic success.
  • Managed organization of classroom materials and resources to ensure optimal functionality and accessibility for students.
  • Coordinated efforts with fellow teaching assistants to foster a unified and encouraging environment that promotes student success.
  • Coordinated lesson planning and execution with teaching staff to ensure adherence to established curriculum standards.

Foster Care Provider

Children’s Aid
Orangeville, ON
03.2003 - 03.2008
  • Provided compassionate care and support to foster children, ensuring their emotional and physical well-being.
  • Developed individualized care plans in collaboration with social workers and families to meet children's specific needs.
  • Implemented behavior management strategies to promote positive interactions and personal development among children.
  • Coordinated with multidisciplinary teams, including therapists and educators, to facilitate comprehensive support services for foster children.

Supervisor of Nursery Scool

Meadowvale Nursery School
Mississauga, ON
09.1984 - 06.1986
  • Oversaw daily operations to guarantee adherence to safety and educational standards.
  • Trained and mentored staff on curriculum implementation and classroom management techniques.
  • Developed engaging lesson plans and activities to foster children's social and emotional growth.
  • Collaborated with parents to address concerns and provide updates on child progress.

Cashier

Food City
Mississauga, ON
08.1978 - 09.1981
  • Executed customer transactions with precision using point-of-sale systems.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Ensured accurate cash register balances through meticulous tracking and reconciliation processes.
  • Facilitated training sessions for new cashiers on register operations and customer interaction techniques.
  • Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
  • Managed cash register operations, ensuring accurate processing of cash, check, and credit card transactions.
  • Cultivated strong customer relationships to drive repeat business.
  • Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
  • Enhanced store atmosphere through diligent and timely maintenance of checkout area.
  • Cultivated welcoming shopping environment by greeting customers warmly upon entry.
  • Ensured cleanliness and safety of shopping environment through regular sanitation of checkout area.
  • Executed strategies to minimize checkout wait times, enhancing customer satisfaction.

Education

ECE Diploma - Ece

Sheridan College Institute of Technology And Advanced Learning
Oakville
06.1983

Skills

Teamwork and collaboration

Problem-solving

Customer service

Time management

Attention to detail

Reliability

Excellent communication

Organizational skills

Effective communication

Adaptability and flexibility

Relationship building

Product knowledge

Professionalism

Technical support

Languages

English
Professional Working

Accomplishments

Won the award of distinction within the peel board twice in my career

Timeline

Home Service Representative

LifeLine Response
07.2009 - Current

Foster Care Provider

Children’s Aid
03.2003 - 03.2008

Educational, Teaching Assistant

Peel Board Of Education
09.1987 - 10.2019

Supervisor of Nursery Scool

Meadowvale Nursery School
09.1984 - 06.1986

Cashier

Food City
08.1978 - 09.1981

ECE Diploma - Ece

Sheridan College Institute of Technology And Advanced Learning
Shelley Mol