SHELLEY MILLER
Winnipeg,MB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Max Gold, Libre MD, Accuro,Optosys
Overview
45
45
years of professional experience
1
1
Certification
Work History
Optometric Assistant
RMC Dispensing Group
Winnipeg, MB
10.2024 - Current
- Assisted optometrists during patient examinations to ensure smooth workflow and optimal patient care.
- Managed appointment scheduling and patient records using electronic health record systems.
- Educated patients on proper contact lens care and provided instructions for eyewear maintenance.
- Coordinated with insurance companies to verify coverage and resolve billing inquiries effectively.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Ensured accuracy of patient records by diligently updating information during each visit or interaction.
- Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor. Testing on FDT, Optomap, OCT, AR, NCT, Tonopen
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
MARRIAGE COMMISSIONER
11.1999 - Current
- Advises the couple of the legal requirements of marriage ceremonies
- Maintains the dignity and solemnity of the marriage occasion
- Performs the legal ceremony and adheres to Manitoba laws and regulations.
Medical Office Assistant
Dr. Robert Beldavs
Winnipeg, MB
07.2023 - 09.2024
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed various administrative tasks by filing, copying and faxing documents.
Certified Ophthalmic Technician
DR. MATTHEW LEE-WING CORP.
08.2005 - 01.2023
- Perform a variety of Ophthalmological tests including, but not limited to: auto-refraction, pupil dilation, IOL ultrasound scans, lensometry, visual acuity, visual fields, intraocular pressure testing, color vision
- Slates cataract & minor procedure surgeries for 3 different locations
- Schedule patients for diagnostic procedures and provide basic education to patients related to specific procedures they are scheduled for
- Assisting the Doctor with surgical procedures in the office
- Entering of all surgery papers into Novari for slating and keeping the wait list updated
- Create templates in MaxGold program for the following year
- Sterilizing surgical equipment daily
- Ordering of surgical/office/pharmaceutical supplies
- Cross coverage of Front desk when needed
- Ordering of all IOL's for surgery & Botox for patients
- Collect payment for specialty IOL's and minor procedures
- Usage and maintenance of all office equipment such as fax machine, scanner, and debit machine
- Handles triage referrals including on-call emergencies and all patient & physician inquiries.
Sales Associate
BACKWORKS HOMECARE PRODUCT CENTRE
09.2003 - 08.2005
- Assisted customers with product selections and purchases
- Stocked, replenished, and organized inventory
- Operated the cash register and processed sales transactions
- Responsible for opening/closing of the store, bank deposits, and paperwork.
Ophthalmic Assistant
DR. BRIAN GILLESPIE
08.1999 - 09.2003
- Performed a variety of Ophthalmological tests including, but not limited to: autorefraction, pupil dilation, IOL ultrasound scans, lensometry, visual acuity, visual fields, intraocular pressure testing, color vision.
Cashier/Food Prep
CHIP GYPSY FOOD TRUCK
06.1980 - 06.1999
- Operated the cash register and assisted in cooking, cleaning, preparing food, and restocking supplies as required.
Optometric Assistant/Optician
WESTWOOD OPTICAL
06.1990 - 10.1995
- Managed incoming calls and booked appointments
- Pre-op testing, Visual fields, maintained filing system, filed reports
- Greet & direct patients, take payments, balance end of day
- Instructed patients on contact lens training, fitted & dispensed glasses and current lens choices for each patient
- Managed the dispensary and displays, frame purchaser, trained new staff for all positions
- Handled merchandise returns and issue credits when necessary
- Handle customer complaints accordingly and helping find a solution.
Optometric Assistant/Contact Lens Trainer
SHOPPERS OPTICAL
06.1986 - 06.1990
- Fitted glasses & lenses for customers
- Maintained stock of contact lenses and assisted in contact lens training
- Front desk reception duties
- Assisted in organizing company Christmas parties.
Education
No Degree - Personal Health Information Act
Manitoba Health
Winnipeg, MBCertified Ophthalmic Technician -
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
01.1990
Optician -
RED RIVER COLLEGE
01.1988
High School Diploma -
WINDSOR PARK COLLEGIATE
01.1986
Skills
- Medical Records Maintenance
- Patient Flow
Languages
English
Elementary
References Available
True
Certification
Certified Ophthalmic assistant , personal health information Act (PHIA)
Timeline
Optometric Assistant
RMC Dispensing Group
10.2024 - Current
Medical Office Assistant
Dr. Robert Beldavs
07.2023 - 09.2024
Certified Ophthalmic Technician
DR. MATTHEW LEE-WING CORP.
08.2005 - 01.2023
Sales Associate
BACKWORKS HOMECARE PRODUCT CENTRE
09.2003 - 08.2005
MARRIAGE COMMISSIONER
11.1999 - Current
Ophthalmic Assistant
DR. BRIAN GILLESPIE
08.1999 - 09.2003
Optometric Assistant/Optician
WESTWOOD OPTICAL
06.1990 - 10.1995
Optometric Assistant/Contact Lens Trainer
SHOPPERS OPTICAL
06.1986 - 06.1990
Cashier/Food Prep
CHIP GYPSY FOOD TRUCK
06.1980 - 06.1999
Certified Ophthalmic Technician -
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Optician -
RED RIVER COLLEGE
High School Diploma -
WINDSOR PARK COLLEGIATE
No Degree - Personal Health Information Act
Manitoba Health