Shelley McGonigal
Moosomin,Saskatchewan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Manager
Nutrien Sportsplex
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Pipestone Hills Golf Course
05.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Insurance Broker
Andrew Agencies
06.2017 - 03.2019
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold car insurance, extended liability, blue cross and farm insurance policies to new and existing customers.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Met with prospective customers and business owners in homes, businesses and other settings.
- Tracked progress of all outstanding insurance claims.
- Reported policy changes and company conditions affecting customer satisfaction.
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Education
Level 1 Early Childhood Education - Early Childhood Education
Kelsey SIAST
Saskatoon, SK07.2012
GED -
Community College
Moosomin, SK04.1999
Grade 11 - High School
Whitewood High School
Whitewood, SK06.1995
Skills
- Workforce Management
- Operations Management
- Expense Tracking
- Policy Implementation
- Team Leadership
- Staff Management
- Business Planning
- Budget Control
- Complex Problem-Solving
- Time Management
Timeline
Manager
Nutrien Sportsplex
10.2019 - Current
Manager
Pipestone Hills Golf Course
05.2019 - Current
Insurance Broker
Andrew Agencies
06.2017 - 03.2019
Level 1 Early Childhood Education - Early Childhood Education
Kelsey SIAST
GED -
Community College
Grade 11 - High School
Whitewood High School
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