SHELLEY LYNN MILLER
Burlington,Canada
Summary
Results-driven Administrative Office Associate known for strong attention to detail and effective team collaboration. Experience in training new staff and managing daily office operations, contributing to a well-organized and efficient workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Office Associate
RONA+
01.2013 - 11.2025
- Maintained an organized work area by keeping supplies stocked and filing paperwork appropriately.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Active member of the Voice Team, and a certified member of the Joint Health and Safety Committee.
- Trained new staff on office protocols and software systems used at RONA+.
- Managed daily office operations and maintained organized filing systems.
- Monitored inventory levels and coordinated supply orders to maintain operational efficiency.
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures.
Administrative Manager
Creative Edge Dance Studio INC.
01.2012 - 01.2013
- Used Microsoft Outlook to reply, filter, and forward emails, and maintained the distribution list.
- Implemented office procedures for enrollment and financial recordings, including training associates on Quickbooks.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education
Integrated Accounting - Accounting And Bookkeeping
Mohawk College of Applied Arts And Technology
Hamilton, Ontario08-2025
Skills
- I have over thirty years of customer service experience in the retail industry, which has improved my communication skills, awareness of the importance of discretion, and confidentiality
- While working in the cash office, I was able to enhance my attention to detail and the importance of an organized filing system
- My experience in the cash office allowed me to work daily with Microsoft Excel, which was only refined by the educational course as part of my studies
- As the JHSC-certified associate member, I was in a position to effectively collaborate with a team, coordinate meetings, present at the meetings, file and organize all necessary paperwork, and report to the head office, and train new members
Certification
Joint Health and Safety Committee Certificate
Timeline
Administrative Office Associate
RONA+
01.2013 - 11.2025
Administrative Manager
Creative Edge Dance Studio INC.
01.2012 - 01.2013
Integrated Accounting - Accounting And Bookkeeping
Mohawk College of Applied Arts And Technology