SHELLEY L. SHAW
Medicine Hat
Summary
Highly empathetic, dedicated Support Worker whose “Life Experience” and working with team members who are empowering individuals to achieve their mental wellness goals and integrate successfully within their communities. Proven ability to build strong therapeutic relationships. Actively engaged in continuous education and training has provided proficiency in crisis intervention, harm reduction strategies, and advocacy, consistently achieving positive outcomes in client empowerment, skill-building, and community reintegration. Adept at collaborating with multidisciplinary teams to ensure comprehensive care. I am committed to fostering resilience and independence in individuals. I am committed to making a positive impact on the lives of individuals, their families and contributing to a supportive community environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Support Worker
ARCH (Action in Research on Chronic Homelessness)
11.2024 - Current
- Provided client-centered support to a caseload of 10+ individuals with diverse mental health needs and co-current disorders fostering independence and promoting recovery.
- Facilitated one on one with client needs to teach strategies for stress management and coping skills, empowering clients with practical tools for mental wellness.
- Successfully de-escalated crisis situations using therapeutic communication techniques, ensuring client safety and well-being.
- Responded promptly to emergency situations, adhering to established protocols to mitigate risks and provide immediate support.
- Collaborated effectively with Intensive Case Managers to ensure holistic client care and integrated supporting their needs.
- Participated actively in providing valuable insights and contributing to provide feedback.
- Detail Documentation & Administrative Skills: Proficiency in maintaining accurate records, progress notes, and adhering to confidentiality guidelines.
- Maintained accurate and up-to-date client records, including progress notes, incident reports, and support plans, in compliance with organizational standards.
- Utilized systems to document client interactions, track progress, and ensure continuity of care.
Guest Services
Taltan Nation/Sodexo
05.2021 - 11.2024
- Independently managed comprehensive administrative duties, including guest travel coordination, room reservations, catering bookings, and commissary orders, ensuring seamless operations and high guest satisfaction in a remote camp environment.
- Provided essential administrative and logistical support in a remote camp environment, encompassing guest travel arrangements, accurate room bookings and assignments, and efficient coordination of client, commissary, and catering requests.
- Handled all inquiries from guests and staff, acting as a primary point of contact to resolve issues and provide information.
- Delegated tasks related to inventory cost management for food services, contributing to cost-effective operations.
- Regularly conducted inventory cost analysis to support efficient resource management and budgetary control for food services.
Housekeeping
Royal Camp Services
09.2020 - 04.2021
- Independently managed, organized and cleaned 50-unit dorms, respecting the privacy of the client.
- Carried out various cleaning activities such as sweeping, mopping, dusting and polishing.
- Ensured all rooms are maintained and inspected to Q&A standards.
- Updated supervisors about minor damage, defects and malfunctions.
- Dealt with reasonable complaints/requests with professionalism and patience.
- Checked the inventory of all consumables and replaced them if necessary.
- Strictly adhered to health and safety regulations and aware of all related practices.
Education
Diploma in Mental Health -
Alison
07.2025
SPRAM - Suicide Prevention, Risk Assessment, and Management Program - Recovery Alberta - Mental Health and Addiction Services
Royal College
06.2025
First Aid & CPR/AED Level C
St. John Ambulance Saint-Jean
Medicine Hat, AB06-2025
Opioid Overdose Response Training - CAMH
Centre for Addiction and Mental Health
02.2025
Walking the Path - MHCHS – Medicine Hat Community Housing Society
Medicine Hat College
01.2025
WHMIS
ESafetyFirst - Certificate
Medicine Hat, AB12-2024
Provincial Addiction Curricular & Experiential Skill (Paces) Learning Pathway – Beginning - Recovery Alberta - Mental Health and Addiction Services
Royal College
11.2024
Provincial Addiction Curricular & Experiential Skill (Paces) Learning Pathway - Developing - Recovery Alberta - Mental Health and Addiction Services
Royal College
11.2024
Computerized Office Administration - Business and English Diploma -
CDI College
Edmonton, AB06.1998
Skills
- Client-Centered Care
- Crisis Intervention & De-escalation
- Therapeutic Rapport Building
- Advocacy & Empowerment
- Harm Reduction Strategies
- Activities of Daily Living Support
- Communication & Interpersonal
- Empathy & Compassion
- Verbal & Written Communication
- Interpersonal Skills
- Conflict Resolution
- Client Needs
- Confidentiality & Privacy (HIPAA/FOIP)
- Professional Boundaries
- Cultural Competency
- Ethical Practice
- Documentation & Reporting
- Teamwork & Collaboration
- Resource Navigation
- Problem-Solving
- Technical Skills
- Time management
- Reliability
- Critical thinking
- Patient confidentiality
- Safety compliance
- Documentation and recordkeeping
- Professionalism
Certification
- Alison – Diploma in Mental Health, Online, 2025-07-20
- Recovery Alberta - Mental Health and Addiction Services – SPRAM - Suicide Prevention, Risk Assessment, and Management Program, Royal College, AB, 2025-06-17
- CAMH – Centre for Addiction and Mental Health – Opioid Overdose Response Training, Canada, 2025-02-08
- MHCHS – Medicine Hat Community Housing Society – Walking the Path, Medicine Hat College, AB, 2025-01-01
- Recovery Alberta - Mental Health and Addiction Services – Provincial Addiction Curricular & Experiential Skill (Paces) Learning Pathway - Developing, Royal College, AB, 2024-11-29
- Recovery Alberta - Mental Health and Addiction Services – Provincial Addiction Curricular & Experiential Skill (Paces) Learning Pathway – Beginning, Royal College, AB, 2024-11-28
- Computerized Office Administration - Business and English Diploma, CDI College, Edmonton, AB, 1998-06-01
Timeline
Night Support Worker
ARCH (Action in Research on Chronic Homelessness)
11.2024 - Current
Guest Services
Taltan Nation/Sodexo
05.2021 - 11.2024
Housekeeping
Royal Camp Services
09.2020 - 04.2021
SPRAM - Suicide Prevention, Risk Assessment, and Management Program - Recovery Alberta - Mental Health and Addiction Services
Royal College
Opioid Overdose Response Training - CAMH
Centre for Addiction and Mental Health
Walking the Path - MHCHS – Medicine Hat Community Housing Society
Medicine Hat College
Provincial Addiction Curricular & Experiential Skill (Paces) Learning Pathway – Beginning - Recovery Alberta - Mental Health and Addiction Services
Royal College
Provincial Addiction Curricular & Experiential Skill (Paces) Learning Pathway - Developing - Recovery Alberta - Mental Health and Addiction Services
Royal College
Diploma in Mental Health -
Alison
First Aid & CPR/AED Level C
St. John Ambulance Saint-Jean
WHMIS
ESafetyFirst - Certificate
Computerized Office Administration - Business and English Diploma -
CDI College
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