Shelley Love
Calgary
Summary
A reliable and efficient customer service representative with over 20 years of experience handling various customer inquiries. Skilled conflict resolution, with an eagerness to continue to improve. Experienced in numerous fast-paced environments having worked in both in-person and virtual positions. Can work independently with little supervision and as a team member, when necessary.
Overview
36
36
years of professional experience
Work History
Customer Solutions /Office Administrator
Larson Juhl Canada Ltd
12.2014 - 10.2024
- Communicate with customers by phone and email to place orders; greeted and assisted customers (when working in office).
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial invoicing, recordkeeping, and other administrative functions.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Department Supervisor
Loblaws Superstore
06.1988 - 10.2014
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
Education
Cosmetology
Saskatchewan Polytechnic
Saskatoon, SK09-1984
High School Diploma -
North Battleford Comprehensive High School
North Battleford, SK06-1984
Skills
- Verbal communication
- Inbound phone call handling
- Customer service
- Teamwork and collaboration
- Performance tracking and evaluation
- Time management
- Conflict de-escalation
- Adaptability and flexibility
- Task delegation
Languages
English
Timeline
Customer Solutions /Office Administrator
Larson Juhl Canada Ltd
12.2014 - 10.2024
Department Supervisor
Loblaws Superstore
06.1988 - 10.2014
Cosmetology
Saskatchewan Polytechnic
High School Diploma -
North Battleford Comprehensive High School
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