Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shelley Hughes

Summary

Professional and enthusiastic server with over 25 years of experience delivering first class service to guests. Ability to connect, confidence and poise have earned praise from employers and guests alike. Able to multitask and work well under pressure. Extremely guest focused and dedicated to maintaining restaurant and food industry standards while enhancing the reputation of the establishment.

Overview

1
1
Certification

Work History

Server

Ki Modern Japanese
  • Showcased in depth knowledge of menu to enhance the guest's experience.
  • Engaged guests, building rapport and lasting relationships.
  • Fostered teamwork by actively communicating with other servers, server assistants, and back of house.
  • Awarded many times for going above and beyond for guests.
  • Took over for the guests and planned their dining experience from food to beverage selection.
  • Guest retainment - Guests whose experience did not meet standards were invited back for a complimentary meal and sat in my section for me to turn these experiences into a positive.

Server

Jump Bistro-Oliver Bonacini Restaurant
  • Coached and mentored new servers.
  • Disciplined and organized while managing a large section at lunch and dinner service.
  • Cultivated relationships with in depth knowledge of regular guests and anticipating their needs.
  • After leaving Jump the Regional Manager would visit Ki to offer me a role at their top tier restaurant Canoe.
  • Guided my guests from beginning to end of the O and B experience.

Server/part Time Manager

Brewbakers Restaurant
  • Part tjme management of front and back of house.
  • Made sure service ran smoothly by supporting my team and being present to build rapport with guests.
  • Trainer for new servers with focus on relationship building, side duties and stocking.
  • Calm and organized during busy services making time to build relationships with guests.

Education

Bachelor of Arts - Education

St Thomas University
Fredericton NB

Skills

  • Connection with guests
  • Upselling without being pushy
  • Sincere
  • Accurate and detailed
  • Wine knowledge
  • Make caesar salad dressing from scratch at the table
  • Flame pepper steaks and special coffees

Languages

English
Full Professional

Certification

Responsible Beverage Certificate

WSET Level 2 Intermediate Wine Certificate

ASAP Wine Professional Certificate

Timeline

Server

Ki Modern Japanese

Server

Jump Bistro-Oliver Bonacini Restaurant

Server/part Time Manager

Brewbakers Restaurant

Bachelor of Arts - Education

St Thomas University

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Shelley Hughes