Shelley Hovey
Victoria
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Program Officer
Province of BC - Gaming Policy and Enforcement Branch
12.2014 - Current
- Participated in team meetings, providing input on program strategies and improvements.
- Assisted in the recruitment, selection, orientation, evaluation, coaching or mentoring process of staff members involved in the implementation or management process.
- Provided guidance and support to team members, fostering a collaborative work environment that encouraged professional growth.
- Conducted thorough program evaluations to identify areas of improvement and implement necessary changes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintain a high level of confidentiality of client information.
- Meet and greet clients upon arrival and escort them to the appropriate staff member.
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Developed training materials for new staff, enhancing onboarding processes.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Electrologist
Inspirations Electrolysis
1996 - 1998
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across evening weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Provided skin analysis and personalized treatment recommendations to clients, enhancing their overall satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting a positive client experience.
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Educated clients on care processes and advised on further care and products.
Hairstylist
The Natural Look II and Mr. Shears
1985 - 1989
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Answered phone calls to schedule client appointments.
- Educated customers on products to maximize benefits for healthy hair based on needs and preferences.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Maintained clean and organized work station, complying with health and safety standards.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, perms, blow out, up do's and color services to salon customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Retail Sales Associate
The Teachers Corner
1996 - 1998
- Assisted customers with product selection, enhancing overall shopping experience.
- Collaborated with team members to maintain store presentation and merchandising standards.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Opening and closing of store.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Demonstrating store products to customers.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Education
Certificate - Electrolysis
Vancouver Island Electrolysis Institute
Duncan, BC10-1998
Certificate - Hairdressing
International Hairdressing School
Victoria, BC06-1986
High School Diploma -
Reynolds Secondary School
Victoria, BC06-1985
Skills
- Analytical thinking
- Teamwork and collaboration
- Strong work ethics and reliability
- Adaptability and flexibility
- Active listening
- Ability to establish and maintain effective working relationships with a variety of individuals or groups to complete work assignments, influence outcomes and provide quality service
- Ability to assess problems and situations, refer to applicable policies and guidelines, identify options and develop appropriate courses of action
- Strong customer service skills
Timeline
Program Officer
Province of BC - Gaming Policy and Enforcement Branch
12.2014 - Current
Electrologist
Inspirations Electrolysis
1996 - 1998
Hairstylist
The Natural Look II and Mr. Shears
1985 - 1989
Retail Sales Associate
The Teachers Corner
1996 - 1998
Certificate - Electrolysis
Vancouver Island Electrolysis Institute
Certificate - Hairdressing
International Hairdressing School
High School Diploma -
Reynolds Secondary School
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