Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shelley Hartman

Campbell River,BC…

Summary

Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants.

Overview

31
31
years of professional experience

Work History

Head Server

White Tower
06.2014 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Reduced wait times, effectively managing reservations and seating arrangements.

Server

San Marco's
03.1993 - 06.2014
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Carihi
Campbell River, BC
06.1982

Skills

  • High-volume dining
  • Wine service
  • Food and beverage pairings
  • Service prioritization

Languages

English

Timeline

Head Server

White Tower
06.2014 - Current

Server

San Marco's
03.1993 - 06.2014

High School Diploma -

Carihi

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Shelley Hartman