Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shelley Fillmore

Saint John,NB

Summary

Customer service (over 30+ years) Property Administrator and Office Manager - 9 years Retail experience- 5 years Call center experience- 15 years I enjoy dealing with people on the phone and in person. Excellent communication skills, friendly, on time, volunteered at church, enjoy learning new things.

Overview

11
11
years of professional experience

Work History

Senior Care

Private Caregiver
03.2024 - 11.2024
  • I was taking care of my father in his home until entering Shannex Nursing home.
  • Food preparation, laundry, cleaning, running errands, taking my dad for appointments and visiting my mom.

Customer Care Agent

Cloud5 Communications
09.2023 - 02.2024
  • Laid off due to restructure.
  • Answered phones for Motel6. Helped guests with complaints, concerns, refunds, disputes, answering general questions. Trace set up for each call to help get a resolution for the guest. Dealt with staff at the motels in assisting the guest. Emailed guests their payment folio when needed or trace number. Handled emails and set up traces.

Stay at Home Parent

08.2020 - 09.2023
  • Due to a fall, I stayed home and managed running the home.

Resident Manager/Administration

METCAP LIVING PROPERTY MANAGEMENT
01.2014 - 08.2020
  • As a Resident Manager I dealt with seniors and their families.
  • Worked with my partner in running the building of 97 apartments
  • Created PO's when needed for supplies, vendors or contractors
  • Dealt with tenants concerns or complaints and worked out solutions
  • Processed tenants payments in Yardi
  • Worked closely with Assistant Property Manager and Head Office
  • Helped clean building and suites
  • Support for partner on a daily basis
  • Dealt with tenant issues as Property Administrator
  • Handled all leasing paperwork for all properties
  • Assisted Resident Managers when needed
  • Set up hotels, restaurants for Head Office
  • Assisted the owners of the building with spreadsheets, etc
  • Handled all issues with the Residential Tenancies Tribunal

Education

Diploma - Computers, Accounting, Office Administrator

University of Saskatchewan
Saskatoon, SK
05.1999

No Diploma - Music, Social Work

Spring Arbor College
Spring Arbor, MI
05.1985

High school diploma - undefined

Lord Dorchester Secondary School
Dorchester, ON
05.1984

Skills

  • Property Leasing
  • Journal Entries
  • Fluent
  • Yardi
  • Office Management
  • Accounting
  • Microsoft Word
  • English

Languages

English
Full Professional

Timeline

Senior Care

Private Caregiver
03.2024 - 11.2024

Customer Care Agent

Cloud5 Communications
09.2023 - 02.2024

Stay at Home Parent

08.2020 - 09.2023

Resident Manager/Administration

METCAP LIVING PROPERTY MANAGEMENT
01.2014 - 08.2020

Diploma - Computers, Accounting, Office Administrator

University of Saskatchewan

No Diploma - Music, Social Work

Spring Arbor College

High school diploma - undefined

Lord Dorchester Secondary School

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Shelley Fillmore