Shelley Fillmore
Saint John,NB
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cloud5
Saint John, New Brunswick
09.2023 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Contacted customers about potential service upgrades, new services and account changes.
Resident Manager/Administrative Assistant
Metcap Living Management
Saint John, New Brunswick
01.2014 - 08.2020
- Oversaw daily activities of staff members providing support services onsite.
- Ensured that all common areas were kept clean and in good repair at all times.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Identified cost-saving opportunities for owners while maintaining high standards of living for residents.
- Advertised vacancies through various media outlets to attract potential renters.
- Coordinated with contractors for needed repairs or renovations on the property.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Drafted legal documents such as eviction notices in accordance with applicable laws.
- Kept building up-to-date with current fire and health code standards.
Education
High School Diploma -
Lord Dorchester Secondary School
Dorchester, ON05-1984
Some College (No Degree) - Roman Civilization
University of Saskatchewan
Saskatoon, NoneSkills
- Scheduling
- Complaint resolution
- Account updating
- Skype
- Consultative sales
- Customer Service
- Issuing purchase
Affiliations
- I enjoy crafting for ,y family and friends
- Enjoy spending time with my family and friends
- Scrapbooking, listening to music, walking
Timeline
Customer Service Representative
Cloud5
09.2023 - 02.2024
Resident Manager/Administrative Assistant
Metcap Living Management
01.2014 - 08.2020
High School Diploma -
Lord Dorchester Secondary School
Some College (No Degree) - Roman Civilization
University of Saskatchewan